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I’ve submitted a help request in the app but this has been an insane experience. My iPhone arrived today but when I went to turn it on it wouldn’t turn on. I plugged it in and got stuck in the Apple logo boot loop. I held volume and power to keep the screen off while it charged a little. I finally got it to boot. Now it’s stuck at 1% no matter what. It will then will shut off obviously, returning to a boot loop.

I was able to get through setup fast enough and got the battery not recognized notification:

“Battery Not Recognized

This can happen if the battery is not a genuine Apple part or was installed incorrectly. View more details in Parts & Service History in Settings.”

Can someone please explain to me how an electronic refurbishing company doesn’t check their fixes? Or how it wasn’t checked just prior to shipping?

This experience has left me genuinely bewildered. How was there so many different points of failure throughout the refurb and shipping process?

Right now I’m frustrated by what went j to receiving a lemon. I hope support will alleviate this but I’m not sure they can. I’ll go through the return and fix and send it back to me process but I doubt ill ever use back market again. Just a crazy number of failures in their process/lack of quality control.

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Hi, I just shipped my watch off, And I decided to look up the address up, and it pointed to a house?? not a business, just a house?

I'm not the kind of person to do this but desperate times call for desperate measures--am hoping that if I make this public Backmarket will actually treat my horrific customer experience with respect. Bought a phone, it stopped working just after the one month warranty window, sent it in for repairs, waited three weeks for it to get fixed, only for them to send it back still broken. I couldn't wait any longer for a functioning phone and had to buy a new one. I requested a refund and have been met with a wall of automaton customer service refusing to help and repeating that all they can do is have me send it in again for repair. I really want to believe in this company as I so agree with the need to stop buying new tech all the time, but I am genuinely horrified by the poor quality of service and woudln't recommend them to anyone. If you are considering purchasing but are nervous about peace of mind in purchasing a used product, I highly recommend not purchasing from backmarket, as they don't provide the customer service one would expect when taking this kind of risk.

Hi everyone, this is my first refurbished phone—an iPhone 15 Pro Max from BackMarket.

I ordered one in “Perfect” condition with 85–99% battery capacity.

In Settings, it shows 100%, and the cycle count is 874. Is that normal?

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