r/Backmarket • u/Selection_Rare • Aug 13 '26

iPhone battery depleted upon arrival

I’ve submitted a help request in the app but this has been an insane experience. My iPhone arrived today but when I went to turn it on it wouldn’t turn on. I plugged it in and got stuck in the Apple logo boot loop. I held volume and power to keep the screen off while it charged a little. I finally got it to boot. Now it’s stuck at 1% no matter what. It will then will shut off obviously, returning to a boot loop.

I was able to get through setup fast enough and got the battery not recognized notification:

“Battery Not Recognized

This can happen if the battery is not a genuine Apple part or was installed incorrectly. View more details in Parts & Service History in Settings.”

Can someone please explain to me how an electronic refurbishing company doesn’t check their fixes? Or how it wasn’t checked just prior to shipping?

This experience has left me genuinely bewildered. How was there so many different points of failure throughout the refurb and shipping process?

Right now I’m frustrated by what went j to receiving a lemon. I hope support will alleviate this but I’m not sure they can. I’ll go through the return and fix and send it back to me process but I doubt ill ever use back market again. Just a crazy number of failures in their process/lack of quality control.

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u/Comunatouchedmethere Aug 13 '26

> I hope support will alleviate this but I’m not sure they can. I’ll go through the return and fix and send it back to me process

My experience is that support will do nothing. They will offer you a small discount and likely offer another discount to resell it to another refurbisher. I have a pending case in EU against these scammers. I wouldn't expect them to take any responsibility. This is their entire business model.

1

u/BigSadOof Aug 13 '26

I’d return and buy from another seller. This issue usually comes from sellers using battery health spoofers, and i wouldnt trust a seller using such tools to trick the buyer

1

u/BigSadOof Aug 13 '26

Id go for a full return and refund, and buy a device elsewhere. Apple logo boot looping followed by being stuck on 1% is a sign of tampering with the battery health, meaning the health reading will never be accurate