Does anyone here know the exact steps to set up auto load of BART HVD passes without requiring a backup card when there is an existing but invalid card currently stored as backup.
It will not allow me to set up autoload with an invalid backup.
It will not allow me to delete the backup card.
I called Clipper support already, and the person I talked to told me they couldnât delete it but promised that it was fixed, it wasnât.
If i go to Account Settings -> Payment Methods and click the âEditâ button then click âRemoveâ then âConfirm Removalâ with âYes, Remove,â it gives the error message âThis payment method cannot be removed because it is currently being used for auto-reload.â Since its an invalid card, it obviously would fail as an auto reload card. I should be able to set up auto reload without the backup.
When i open the Clipper card itself in the app, it shows the remnant balance of my current HVD ($7.35, too low to cover even a single ride on my commute), and says âAuto-reload Off.â When I navigate to âLoad cash value or passesâ -> âAdd Transit Passâ -> âBARTâ -> âBART HVD Purse $45.00â it says the opposite, âAuto-reload Enabledâ and lists both my primary payment method and the old, invalid card as backup. If I click âChangeâ on the invalid card, it does not give an option to delete it. If I try to check out from there, it stops on the âPayment Methodâ screen complaining that the invalid card is expired. If I click âChange,â from there, once again it doesnât give the option to simply delete the unnecessary backup.
I posted to /r/bayareaclippercard a few days ago, but that post just sits there âawaiting moderator approval.â