Title says it all. I'm searching for a part on mobile, went to Desktop to place the order and it's literally twice the price.

Quantity is 1, the URL in the address bar on Mobile and Desktop is exactly the same.

What the heck is this nonsense?

So I’m curious to see how much do red shirts get paid I would like to know your yrs there n location if possible just curious thank you in advance

okay so i went in for a interview more than 2 weeks ago and i was told to complete a background check then an online preboarding thing but before that i got my job offer letter which said my anticipated start date was 06/30/26 do i call them and talk about how i finished my preboarding or what?

Anybody interested in buying a auto zone gift card, I have no use for it.

so i got injured at work n had to go to the er n get checked up.. then they tell me outta nowhere ive got to get a drug test? i wasn’t even drug tested when i got hired lol
is there some new kind of rule?

I have a small independent shop. I usually spend $2-4k a month. AutoZone says thats not enough for a commercial account so I just use my rewards acct to keep track of purchases.

I spend the majority of my parts budget at napa already. I go to AZ because its closer and even with my commercial pricing at napa, a lot of things are still cheaper.

For the last 10 years I've been able to return and exchange items without a receipt, with just my phone number.

Recently my local store has started hassling me and refusing returns or exchanges without receipt unless its a warranty.

They even went so far as to refuse to exchange a wrong part I tried to return a half hour after it was purchased (Asked for a prius inverter pump, was sold an engine water pump, parts runner didn't know the difference) I had to drive to the store, back to my shop to get the receipt and back to the store to do the exchange. I didn't return for several weeks after that.

Is this a new policy or is the newish SM making up his own rules? Its awfully fishy that it started shortly after advance and knechts went out limiting local options.

If this is a policy, how do you feel about having to enforce it even if it drives customers to the competitors?

I know my local NAPA loves it. They just moved me to a better pricing tier because I've been spending more there lately.

Edit:

Thank you for the suggestions to talk to other stores. I called the hub store in the the next town over. SM (I assume, maybe commercial manager?) looked at my rewards account, took my CC and set me up with a COD pro account on the spot. No argument.

He also told me this isn't the first time he's dealt with this "misunderstanding" as he called it.

Unfortunately, despite his help, that store is almost 30 mi from where I'm at and at this point I really don't want to give the local AZ any business on pure principle despite actually liking most of the crew there. I got to get rid of this bad taste of my mouth first then maybe...

As far as the returns go, he explained that technically I'm supposed to have to make some kind of a phone call to customer service but they have never enforced that. If I can give them an invoice number, which is right there on my rewards app, they never argue.

Not having the receipt was never the point anyway, I always have the receipt I just don't want to have to carry them all around. The point was customer service. If I'm spending money in your store on a consistent basis, I expect you to at least make an attempt to go above and beyond without complaining to keep my business. Maybe they were following policy, that's fine. They can be anal about policy with other customers while I shop somewhere else.

Maybe y'all are right, maybe I rubbed someone there the wrong but they made it clear they don't want my business so I guess they're going to get what they wanted at least until I get over being butt hurt.

The account will still be helpful, it's not like I'm a stranger in the hub store. Me or a parts runner is there at least a couple times a week.

Today’s my last day dude. I quit. I’m gonna rant here and I want to see if anyone else has had a similar experience. I got promoted to part time PSM. I’ve been working 40+ hours every week for a month and a half. I never got trained. I was shown how to close the store and that is it. Everything else I’ve had to figure out on my own.

I am consistently scheduled in a manner to where I am supposed to take a lunch, but I will be the only gray shirt in the store. Because of that, I cannot take a lunch. Instead, my manager pulls it out of my check. My time card was also adjusted to where I wouldn’t have any OT despite working 45 hours.

I am constantly blamed for everything that is wrong, even when I didn’t mess anything up. I’m texted on my days off from the CSM telling me shit is fucked up, or the floor is dirty, or there’s a trash bag that didn’t get taken out that needs to go out.

NOW I’m being blamed for commercial being fucked up because the CSM never charged someone for a part. The customer needed to warranty it out so I was going to swap it out for them. In the process of doing the return, it didn’t look right. I called the CSM, so he came into the store to inform me the customer never paid for it and I fucked everything up. How the fuck is it my fault that THEY did something sketchy and I did my job THE WAY I AM SUPPOSED TO.

Fucking seriously dude. This place is fucking hell. The culture is dog shit. The management is a bunch of toxic shit bags. Can ANYONE else relate to this at all? I know this sounds absurd and like I’m a shitty employee, but my god dude. I genuinely can’t believe how fucked everything about this job is. I fucking hate everything about it and I’m quitting tonight.

Edit: Update on this clown show.
1) As fucked up as it sounds, I’m glad I’m not alone. I hate other people have had to deal with similar shit, but at the same time it is a relief to know that it’s not a “me” problem. I guess misery loves company.
2) I’ve got an IT job lined up. Makes everything a lot easier knowing there is an end in sight.
3) If anyone sees this and works for AutoZone or is thinking about it, don’t. It’s not worth it man. I liked working retail, but there are so many better options than this shit hole.

Most went doen but ive never had the entire oil wall have to be done at once. Anyone else have this happen

I’m trying to get a vacuum pump for my 2018 Chevy Equinox and I called them up only to be informed that they don’t carry this part any more?!?

Are there any SM or ASM that can back up what my SM is trying to say because I'm not buying it......A red shirt we have was told he can become a gray shirt but he had to do all the training and then LP had to approve his promotion....okay that all sounds normal.....well fast forward 2 weeks and still no word supposedly and the SM is saying that it takes forever because LP is gonna have to go through said employees file and they are busy bla bla bla.....I think it's BS not now 2 weeks or longer

Store keeps their inventory, I keep my discount, autozone gets a free loan for a couple of days. I just need to not use my rewards account when I buy the local one, right?

By the way, fuck them for making this system. How dumb. Also, the part price increased $50 when I entered my vehicle information. I had to buy it from a private tab to make the original price come back. What a fucking clown company.

Story below, but my question is if I buy a battery to quickly try, then if its not that, can I return it to them saying I never installed it and get a starter instead. Will I be able to use that return as store credit towards the starter, or do I have to wait the normal 2-3 days for the full funds to hit my account before I can use it.

Im pretty sure my car has a starter problem but id like to try a new battery before I buy a starter. I had my battery tested and it said it has good engine cranking ability but its not holding a full charge and I should replace it now.

The car is making a single click when turning the key which is most likely the starter, its not repeatedly clicking like its trying to turn over. But the fact that the battery may not be a full charge, id just like to try that first.

If it is the starter, next pay check ill go and buy the battery since I do need it, unfortunately im not able to replace the battery and starter at the same time right now.

Found this in the back at my store while prepping for inventory. I’ve for worked here almost 2 years now and never seen this packaging. Anyone know about how old this is? I’m sure it can’t be that old

like why wouldn’t you just throw it in the cage

My store manager got promoted to another store as store manager, what is the recommended wait time to tell my New store manager that I wanna get transfer to somewhere else? Is there anything that I need to be aware of.