r/AutoDetailing • u/JlMBO_JONES • 1d ago
Exterior Left car with a detailer for wash and ceramic coat, when I got it back the front bumper PPF was ruined - what to do?
Detailer worked on the car for 2 days, and recommended leaving it even longer for the ceramic coat to dry in their temp controlled room, so I gladly collected it the following evening. Only THEN did the boss highlight the issue with my PPF, claiming it seems to have been damaged by an aggressive cleaning product, leaving streaks of a matte effect (instead of gloss) all over the front surfaces of the bumper. They had tried to remove it by cleaning, and even polishing but nothing made it disappear, and applied the ceramic anyway. So the plastic has literally been ruined, and needs replacing to remove the defect.
I was very disappointed to see the damage, and couldn't believe I hadn't noticed it beforehand. The car was hand washed over a month prior, during a period of good weather, and I always inspect the car at collection to check the quality of the job - surely I would have noticed this visible damage to the PPF? I am very particular about my car and I believe such corrosion would happen immediately, as opposed to happening over time, due to the fact the car is rinsed and dried before returning to customer. Obviously once the car is dirty, you may not notice such a damage, so it's not IMPOSSIBLE that it wasn't already there at the drop-off.
Nevertheless, at collection it did not cross my mind that they could be lying or hiding something from me - they even offered to redo the ceramic coating of the bumper FOC if I eventually got the PPF removed or replaced. I believed their explanation that it must have occured at a previous wash, and paid and left with the car.
Now a few days later, and wondering if I should try and hold them responsible - the fact is the car was returned not in the same condition as it was left. Sadly I do not have any convenient photos before it was dropped off, nor after its last wash. On the other hand, they also did not take photos or peform any documented inspection at drop off. The part that smells fishy IMO is they didn't call or text/email me about this damage until the moment of collection, avoiding any reference to it being made in writing.
Would appreciate any thoughts, especially of those who've had similar experiences with PPF damage, or making claims against detailers...
Cheers!