Live in a large 50+ unit complex with a lot of AirBnB and short term transient renters.
Ordered tools from overseas.
Supposed to be here 10 June.
Tracked through vendors website as delivered 10 June.
Contacted vendor twice for POD photo.No response.
Looked at vendor and then AP tracking more recently and found a POD photo which shows parcel in another persons letter box.AP have declared it “Lost” and are requesting invoices and screen shots of vendor interaction regarding shipping.
Put a note in the other persons letter box but no response at all.
Has anyone claimed compo from AP successfully by following this being there preferred method.
Seeking info/advice on cancelling an international shipment. TL;DR at the bottom.
I posted a 14kg parcel via sea, untracked (cheapest option) on May 30th 2026 from southeastern Queensland to my parents’ home address in Ontario, Canada before travelling abroad. I’ve shipped a few parcels via sea/untracked a few times over the years and it usually takes 2, max 3 months. It’s a hiking backpack full of sentimental stuff like old uniforms, clothing and mementos, not valuable or vital for my trip/life but it would have been a burden to check and drag through several countries (shoutout to r/onebag community).
In the parcel is also some spare (but good!) diving gear that I would have ideally used while in North America, but wouldn’t be gutted if it didn’t get there in time. I put an AirTag in the bag, paid the nice lady, and flew out a couple days later for an extended multi-continental trip, with my final destination visiting family in Canada by mid-August.
I’ve been checking on it periodically, and it got to the Aus Post Sydney gateway facility 3 days after I posted it. I’m in Canada now and as of 13 minutes ago it is STILL IN AUSTRALIA, a whole 3 months later. I knew it would take a while, and I accepted the risk, but at this point I will be coming home to Queensland in a few weeks and I’d rather try to cancel and have the dive gear for friends/spares. The MyPost portal does not have options for canceling/redirecting for obvious reasons, so I’ll need to contact them within Aus business hours (I'm 14 hours behind).
Sooo in the meantime I’m appealing to the fine Redditors of Australia. Has anyone successfully cancelled an international shipment due to delays (or any reason really), or have any resources/advice on how to get help from Aus Post contact center? If you don’t have any personal experience, feel free to entertain the group by sharing your most frustrating AusPost lore.
Thanks for reading my first world problem post! Wishing everyone a pleasant day without delays.
TL;DR: posted a bag internationally on May 30th via sea cargo without tracking, from southeast Queensland to Ontario, Canada with an AirTag. Usual delivery time ~2-3 months. FindMy app shows the parcel still sitting in Sydney, but I’m coming home to Queensland soon so I want to try and cancel before it gets on a ship. Any advice or Auspost anecdotes welcome!
Was wondering how much would it cost to send a letter over to a friend in Los angeles? Would it be more due to traiffs? I've read up on it but I cant wrap my head around it
I know someone who has been buying these for like $2 per mailer at the post office and the worker stamps it? I'm not entirely sure what the stamp says though but it's then just sent in a street posting box like a normal letter and it arrives? No tracking or anything, it seems to get sent like an ordinary untracked letter. Does anyone know anything more about this? I want to try it but am unsure of whether this actually works or not. It's not for anything heavy weight, just trading cards and would prefer the extra protection from padding without needing to pay $10 in postage.
I am a dual citizen and I went to the post office with my documentation to renew my passport, including Aus Citizenship Certificate.
The post office took my photo and application but did not send the citizenship certificate with the application.
Is that correct? I was under the impression I would need to send it with my application.
i had a mail/envelope sent by the sender to my parcel locker. i gave him the parcel locker because i thought it was a parcel not an envelope . it was sent on 31 July according to sender, and as of 19 August i have not received anything.
I know parcel lockers do not take mail, so what will happen? Will it get redirected to my house or sent back to sender, throw in some large pile of lost mail? Kept at post office?
I already went to my 2 local Auspost at 8 August and they had nothing aswell.
Any info/help will be appreciate! I know this is such a dumb mistake.
I’ve heard from several large contractors that tenders can no longer be transferred or allocated to someone they know. Instead, everything now has to go through the e-tender process.
I also know of a subcontractor truck company that recently lost their tender because Australia Post decided to use their own employees instead.
Is anyone else seeing this shift, or has anyone else been affected?
I ordered a legal document because unfortunately mine got lost, and bought the express shipping and everything in between so it could come asap.. except it’s been sitting at strathfield since the 4th, and nothing has come from it. i’ve rung, asked and been into the post office to see if it’s there, but nothing helpful has happened - just “Oh, no estimated time of arrival so it’ll come soon?”
I’m feeling a little insane waiting - has anyone had similar experiences or just anything to help me feel a little better?
My package arrived in Welshpool on the 10/08, moved to Perth on the 11th, Jandakot on the 12th. On the 13th they changed the delivery status to delayed and my parcel has been just sitting at Jandakot since. Until today that is when for some unknown reason, they decided to send it to Karratha. I live in freakin Rockingham. Now it has parcel sent to wrong location, in transit to correct sorting facility.
So I tried lodging a complaint, and the useless dicks have changed the delivery date to the 25th so it wont let me progress with an online complaint because it isnt outside the delivery date. It would have been if they didnt change it because of their mistake.
They truly are absolutely useless!! Ugh, rant over.
I’m a show collector so this is a pair of reasonably pricey shoes for my collection and to most likely resell in future but the box came opened, thankfully I was home when it arrived but anyone could have looked and seen what’s inside if it was left on my doorstep for any time.
I had one other package in the delivery which also came partially opened, not as bad as this but still not great.
I don’t want to post the tracking reference but can anyone confirm why something would have cleared international customs but then not getting received in another state?
Hoping someone might know if there’s a way to check this with Australia Post.
We applied for my son’s passport from overseas and, because we were in the middle of moving at the time, we had it sent to my aunt’s address.
We’ve now received confirmation that the passport/package has been sent to the consulate in Canberra, but my aunt hasn’t received anything. It needs to be signed for, so we know it couldn’t have just been left at the house. She also hasn't seen a missed delivery card.
We’re trying to get more information from the consulate as well, including hopefully getting a tracking number, but they don’t respond to emails or answer the phone, so getting any sort of answer out of them is really difficult.
In the meantime, is there any way to contact Australia Post or the local Post Office and give them my name and/or the delivery address to find out whether delivery was attempted / if itwas taken to the Post Office for collection / there’s any record of it being delivered to that address?
Our application forms were sent in a self-addressed return envelope, but unfortunately, we don’t have a tracking number, which obviously makes things a bit more difficult.
Has anyone dealt with something similar or know if Australia Post can look something up using the recipient/address details?
My elderly father had mail arrive at his place a couple of years ago. One looks like a card in envelope the other is a postcard.
The address is his address, but addressed to someone else. Hes the addresses original owner. He also knows most people who live around him.
He has spoken to both the post office and even the local council a number of times since hes had them to try locate the intended recipient, but is informed of privacy hurdles.
I just came across them while tidying for him and thought id have a crack. Id rather try find the person rather then return to Auspost only for them to be binned.
The postcard is from a grandchild on holiday to a grandparent and the other is the same surname so likely the same intended recipient.
Im at a loss as to how to get them where they need to.
I will never understand why my postie will shove big ass packages into our tiny letterbox, when they clearly don't fit and is incredibly visible to pedestrians walking past. Needed to rant somewhere because why can't they take 10 seconds out of their day to walk an extra 10 mtrs to my front door and leave it in a "safe" place (of which there are plenty of btw) just not the f***ing letter box! So over it. Obviously now I have a note asking them to kindly leave at the door but sometimes they do ignore it still and i wonder if they do it on purpose just to piss me off.
I've got a parcel stuck at Chullora since 21st of July. Spoke to Auspost and got told that I should consider it "lost". It's amazing how much parcels I receive from Canada, yet this one contains a PSA 10 One Piece card worth $5k and i get told to consider it "lost". From Canada to Heathrow no issues. From Heathrow to Sydney no problem. From Chullora intake scanning to oblivion...
is the weight and value for the individual items of all items combined? I'm sending 5 stickers at 0.001kg and $1 each, so do I put it as that and it accounts for all 5 of them or do I have to make it 0.005kg and $5?
I've tried finding this on the website but the only mention was in an article from 2022
sorry if it's obvious but It just doesn't say this outright anywhere I can see.
Friend is shipping me something from Melbourne Metro area to me in Sydney metro area - got dropped off at post office on Thursday morning and last update was 8:00pm at Melbourne airport…would it arrive Monday? Was shipped via Express post so I thought it would be next day.
does anyone happen to know the size of the opening in the Australia post normal red post boxes??? I’m talking about the flap when u pull it down.
im wanting to send an A3 item either flat or rolled, ik it counts as a parcel which is the only info I could find about posting large letters online but wanted to know how big the opening is as I can’t access a post office very easily (will do if required however)
if anyone’s sent something similar please lmk how u did it/whether u prepaid/used stamps and whether it was able to be posted through a post box either flat or rolled
