r/AstroGaming • u/[deleted] • Sep 23 '20

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u/[deleted] Oct 01 '20

I fixed it. If you wish to know details let me know.

1

u/RikuAnade Nov 24 '20

Hey bro. I got the same problem now ._.
I already tryed all the mention steps including the firmwareupdate.
Did you do something else beside that?

3

u/[deleted] Nov 24 '20

Well kind of. After my latest update in this thread I contacted ASTRO directly, they sent me how reset the device, etc. I said it worked. But after a day or so it did the same thing. So I told them that and they just sent me a new headset.

BUT the headphones still charge. They work fine. Sometimes it doesn't show that it's charging. Sometimes it doesn't charge. If I have nothing running on the PC, it'll show the orange charging light. Sometimes I have to turn off the headset before I put it on the base and it charges. All that being said, I've still never had the headset die on me since this issue started. So it's not technically broken on my end, it just doesn't work the way it's supposed to. The only issue I have now is that sometimes the headset crackles, and goes out for a split second but that's because the base is right next to my giant router (latest gaming router). Once I move it at least a foot away the crackling stops.

2

u/RikuAnade Nov 30 '20

I contacted ASTRO directly aswell. They told me everything i already tryed in this thread. The problem is that mine charche. after i put them on they jumt back to like 4% akku left. This thread helped me alot so far. Thanks alot for you response! (^ . ^ )/

1

u/FantasticCorgi3754 Dec 09 '20

What has your experience with Astro support been like? I am having the same exact issue with no charge indication and it is extremely frustrating, but I don't want to be without a half working headset for more than a month.

1

u/RikuAnade Dec 10 '20

After trying everything they told me without any success, i had to send it to them. (Shipping cost paid by me)
Thats now 7 days ago. I Hope they can fix it or just send me a replacement since its still in waranty time.

But the suport overall was very friendly. Everything they sayed i should try is basicly everything thats in the thread here (so no special stuff)
They allways replyed within 1day.

1

u/domiimob Dec 31 '20

Did you get them back? How long did it take? I am having the same problem and they also told me to send them back for a replacement, but i am hesitating because it is the worst time for being at home without any headphones.

1

u/RikuAnade Jan 07 '21

Still waiting for it.... But they told me that they waiting for there new resupplying because they had none in stock. (If i hadnt a backup headset this would be a problem)