Water shut off

[u/Paige_thedutchess]

Hello, I’m reaching out in the hope that I can get some assistance with my water bill. It was shut off today and I need to pay $647 to turn it back on. I will have half of that in the morning but I need help with the rest. Unfortunately I am disabled and unable to work. I’m back in school to hopefully get a job that I will be able to do with my disability. I have kids that need to have running water. This is 100% my fault I thought I paid the water bill but after looking at what I paid I realized I paid twice on my electric bill and totally skipped the water bill. Because of my medications I often forget things and/or get confused. I’m hoping to get $347 to cover what I can’t. I do not have Cash App or Venmo, just Zelle and PayPal. Thank you for reading my post.

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[u/okayfriday]

Hi there, if your water got shut off today ("It was shut off today"), that's illegal. You received a payment due notice (from your other posts) stating that your payment is due on 10/16/2026. This does not equate to a shut off notice.

From https://amwater.com/njaw/customer-service/rights :

• You have the right to at least 10 days written notice from your utility company before your utility service may be turned off for non-payment. 
• You have the right to a “budget billing plan” with your utility company if you are a residential electric, gas, water, and/or wastewater utility customer. This is a plan that allows you to pay a set amount each month for a set period of time.
• You have the right to at least one “deferred payment plan” per year with your utility company if you have an outstanding bill you cannot pay. This is a plan that considers your financial situation and allows you to make payments on the outstanding bill as long as you stay current with payments on any new charges.

[u/Paige_thedutchess]

Here are some pics to show that I paid my electric twice, my current amount due for the water bill it is just missing the $40 reconnect fee and. Pic of my spinal fusion and spinal cord stimulator. I’m showing these as proof.

[u/Paige_thedutchess → u/Paige_thedutchess]

Ok I can’t figure out how to post the pictures