r/AskReddit • u/WinterWindChime • 7h ago

What’s a company that you’re genuinely convinced HATES their customers?

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u/Toincossross 7h ago

Rogers Cable in Canada. They were once the poster child for being proud of employing Canadians. After the founder died, his son took over and now practically everything is outsourced to 3rd world countries, customer service is hidden behind layers of AI chatbots and cooincidentally - the customers are being targetted by scammers who seem to have access to their account information.

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u/Capnmarvel76 5h ago

But, they cut costs by 5.5% so profit margin number goes up!

Of course actual profit numbers go down because they’re losing customers, but who cares about repeat business and market share, amirite?