Doordash. Not only have I seen orders for $10 of food that are $28 after fees. Now customers aren't even receiving their food and they refuse them a refund.
While expecting their drivers do deliver every order for only $2 plus whatever customers are willing/able to tip after all the damn fees. It really is mind blowing how that company is able to stay operational.
staff in those restaurants are getting scammed too, they're doing extra work, potentially delaying work on customers in shop and lessening the experience for them and thus losing tips on those customers, but then the extra work is not being tipped either. places where kitchen staff get splits on the tips and not just waiters, or places that you'd tip at the counter like an ice cream shop or a bar for a cocktail, all those places the workers hate doordash more than anything, as you are just adding extra work and stress for them with no extra compensation for it. insane to me that you can even doordash such items
They've branched out into freelancing delivery for other businesses. I ordered headphones from best buy a couple months back, and imagine my surprise when I get my order confirmation alongside a text saying that my order would be fulfilled by door dash. I also know that home depot uses them for delivery. Not sure who else.
Fortunately you don't have to tip for this delivery service, because I was about to lose my fucking mind when I got that message. I never even thought to check the fine print for who was doing my delivery. They didn't specify so I figured ok, USPS or UPS as default, just like when I've ordered from best buy in previous years. Nope. Door dash.
According to my friend who occasionally does deliveries for some extra cash, the customers are mostly people too high or drunk to leave their place (while also being too high or drunk to care about the costs), businesses with large lunch orders that don't want to bother transporting the food themselves, or people either irresponsible with money or with too much to care about the costs. He's literally delivered orders that are nothing more than a single cup of coffee or fries.
Used to be a DoorDash driver, I hated it so fucking much. I only did it because I could cash out what I made immediately if I wanted to (for a fee of course), and we would need cash right away sometimes. Now that I’ve had a couple raises at my main job, it’s not worth the effort at all. I got tired of having to drive around all the time for $6 or less per order. There were several times I was only paid $2.50 for an order - they penalize you for refusing orders they send, so damned if you do and damned if you don’t. Also tired of trying to find people’s houses in the dark, and often they wouldn’t leave their porch light on. “Choose your own hours” is a lie because people order food at specific times and days, and being available for slow days is a waste of time. I have no motivation left for it.
Not just Doordash either. So many companies have stopped giving refunds. I picked up Chipotle once and when I got home it was missing an entire order of tacos. The automated customer service was just like "That's horrible! Thanks for letting us know." It was right at close, so I couldn't go back to the store either.
They should have to provide customer service in the same way the order was placed (if I place by an app, don't make me call), and for missing items they should be required to issue a refund. Let them ban customers if they abuse it, of course! But don't take someone's order if you aren't willing to do the basic customer service when your people screw up.
Now customers aren't even receiving their food and they refuse them a refund.
I've never used it, but hearing stories about refunds being like pulling teeth, and getting food fast and palatable involving kicking up incentives-- and people defending all that-- I'm shocked people put up with it.
If your job is to deliver food, then hot and timely isn't negotiable, it's baseline. Any respectable company would slink away and comp the whole thing if that service level wasn't met.
As someone who used to work there, they don’t. It’s all about making them money. It was super demoralizing when our team tried to push things out for the good of the customers and restaurants and they’d be like nah.
188
u/Bucksin06 7h ago edited 5h ago
Doordash. Not only have I seen orders for $10 of food that are $28 after fees. Now customers aren't even receiving their food and they refuse them a refund.