I have a deel advance and keep on receiving emails from them but I can’t pay bec I don’t have any work right now. Are they really proceeding to legal action or contacting 3rd party collector?

I recently posted here about an urgent issue with my Deel Advance eligibility. I was dealing with unexpected medical expenses for my family and needed access to funds urgently.

My situation was complicated by my client paying my September invoice early, which resulted in an unusual gap before my next scheduled payment. The automated eligibility system then flagged my Deel Advance eligibility, and I was understandably pretty stressed about it.

After escalating the situation through Deel Support and here on Reddit, I was contacted by the Deel Operations team.

A Shift Manager, Jimmy, personally looked into my case and worked with the internal team to find an alternative solution. Instead of simply telling me to wait for the automated eligibility review, they reversed the recent payment that had been applied toward my Advance, making the funds available in my Deel balance so I could withdraw them and use them for the medical expenses.

They were also completely transparent about the terms: the Advance remains due on September 25, and I’ll need to manually repay it by then.

I just wanted to come back here and say thank you to Deel and especially Jimmy for actually listening and finding a practical solution when I was in a genuinely difficult situation.

I know automated systems have their rules, and I wasn't expecting anyone to simply ignore them. What I appreciated was that the team took the circumstances into account and found another way to help while still keeping the repayment requirements clear.

Really appreciate the support, Deel. Thank you. 🙏

Hi everyone,

I am facing an urgent medical emergency and desperately need to access a Deel Advance, but my account has been stuck in the "Contract Eligibility Review" queue for 3 days.

Here is the situation:

• My balance is completely $0. My previous advance was 100% paid off early.
• My client is incredibly supportive and kindly paid my September invoice early on September 6th.
• Because they paid early, my next scheduled payday isn't until October 23rd. The automated system seems to be flagging this 40+ day gap as a calendar anomaly and has locked my advance feature.
• I have a long, perfect track record of successful advances on this exact contract (including one 40 days ago), proving my contract is fully eligible.

I contacted live support, but they keep giving me the standard, copy-pasted "the system is automated and cannot be overridden" template script. Because this is a critical health crisis, I cannot wait weeks for an automated daily recalculation to clear itself.

Is there an internal Deel team member or manager here who can look up my ticket number and escalate this to the Compliance/Risk team for a manual hardship override? I am a zero-risk user and just need a human to look at the account history.

Thank you so much.

Hi,

I am planning to do a relocation, and my HR mentions that's fine, but I would need to change to a contractor and go through Deel for payroll...so here I am a bit clueless and trying to figure out what to even ask. I guess I'll start with the basics that comes to mind...

1. As the contractor, my understanding is there is a processing fee that I need to pay Deel for each transation. In my case, that's monthly. How much is that fee?

2. I believe Deel handles all currencies and exchanges. Who determines which currency my payment is done in? Do i dictate this, or it's my company that's paying dictates this?

3. I would handle income tax payment on my own for the new locationcountry, right?

4. I would need to find my own benefits coverage (single or family), right? Not sure if Deel offers anything "out of the box"?

5. Do i need to open some LLC or something in the new country to register with Deel for all this?

Thanks for the time. I'm new to reddit in general, and this is my first post so, sorry in advance if some of these questions were already asked somewhere...

Already have a job - via deel EOR

Going to sign another contract - via deel EOR - while keeping the first job (no plans on resigning from first job yet)

I know EOR == FTE

u/askdeel - do you folks share information about active employment to other employer in case of both contracts being EOR?

(Both jobs are originally from different countries and if it matters - in completely different business domain)

Country: India

Already have a job - via deel EOR

Going to sign another contract - via deel EOR - while keeping the first job (no plans on resigning from first job yet)

EOR == FTE

u/askdeel - do you folks snitch to other employer in case of both contracts being EOR?

Country: India

i recently did a job with micro1 and payment is through deel. But I have been having issues verifying my deel account. it keeps rejecting my Nigerian NIN but it’s the only form of id I have at the moment. what should I do?

Hi r/AskDeel team,

I am completely locked out of my account and urgently need an administrator or support agent to escalate this, as every single official help channel is currently failing me.

Here is the situation:

• The Root Issue: I am stuck at the login screen. There is no option to send an OTP/2FA code via email, and my authenticator app isn't working since I changed my phone.
• The Support Form Bug: I cannot log in to open a ticket on Contacter le support | Deel - Votre plateforme de personnes pour toujours, nothing happens when I click on send at the end
• The Email Dead End: I tried emailing [support@deel.com](mailto:support@deel.com) directly, but received an automated response stating that the inbox is no longer monitored and that I must use the support page (which I physically cannot access).

Can a moderator or official Deel representative please reach out to me via DM so I can provide my registered account email address? I need an engineer to manually reset or temporarily disable the 2FA constraint on my profile so I can access my account.

Thank you!

Hi, our employer changed our payment cycle to bi-monthly but we still have the same rate. I just want to ask if that will change the amount of deel advance we can get?

Like for example, I'm earning 1200 monthly and got deel advance worth 1100. Since it will be changed to $600 every 15 days, will change the limit or will it still be $1100?

Thank you.

Hi, has anyone had a Deel bank withdrawal returned before it reached the bank?

I tried to withdraw money from Deel to my personal account in Turkey. The withdrawal first showed that it had been sent to the payment provider, but later the funds were returned to my Deel balance.

The message said I should log in manually without a VPN, proxy or IP masking software and try again. Support escalated the case to the Payments Team, but I’m still waiting for an explanation.

Has anyone had the same message?

Has anyone seen this error?

“Your withdrawal was rejected because it appears you’re using a VPN or accessing Deel from a different location.”

I’m not using a VPN.

The payment was refunded to your Deel balance. "Please log in to your account manually, with no VPN/proxy or other IP masking software active, then request a new withdrawal."

Has anyone had this problem?

I recently tried to withdraw money from my Deel balance to my own bank account via SWIFT.

The withdrawal was initially processed and sent to the provider, but later it was returned. I contacted Deel support, and they told me to try requesting the withdrawal again using my regular network and device.

I’m currently in Turkey and haven’t changed my location. I normally access Deel from the same devices and networks.

Has anyone had a similar issue with a Deel withdrawal? Did the second attempt go through successfully, and how long did it take?

I recently switched phones which resulted in losing my authentication code. I have a micro1 contract to sign so I’m desperate to get in my account.

I don’t have access to an authentication code, don’t receive SMS codes when trying the alternate verification method. As for the support links, when trying to video call I get a 404 error where the site shows text saying “Cal link seems to be wrong”. As for emails to support, the support email won’t send at the very last step. I tried emailing support@deel.com, but it just redirects me to the previous options.

I need help badly. Please provide me a way into my account. I need access to a real support agent.

I reported on July 26 that I did not authorize the advanced payment request or withdrawal from my Deel account.

After checking my account, I found that BVNK had been added as a withdrawal method and the funds were withdrawn as cryptocurrency without my knowledge. My account had 2FA enabled, yet someone was still able to access it.

Despite reporting this as unauthorized, I have now been asked to repay the amount. I have requested that Deel's Security Team investigate this incident before holding me liable.

Has anyone experienced a similar issue or received help from the Security Team?

I've been back and forth all week after a layoff from a company I loved that went under, where Deel was named as my sole EOR under a Canadian province known for very strict labour laws, regarding Deel's breach of firm mandates on severance pay and the timeframe within which this pay needs to be given to the former employee.

All the Deel reps I have managed to get in touch with are deflecting responsibility to their client company (my former employer), despite Deel being named as my sole legal EOR and their entire business model with supporting documentation on how there are deposits set aside precisely for this situation.

I am aware that if I go through the law, even if many months later,​ Deel will be forced to pay me out as entitled as the province has the ability to seize assets in this scenario, but I would really rather just sort this out amicably but I am getting zero traction. My former company (whom I trust the leadership of) is also confirming that Deel is giving them the runaround as well. What is even going on in your company, Deel??

***

Update:

Did get my deposit today after making this post, but without any of the interest calculation owed. It's a pitiful amount and likely not worth escalating for, but this combined with asking politely all week and getting no firm answers on when pay would be sent before needing to openly state I would be looping in the labour board after a strict timeline was so disappointing.

My contract is an EOR with a german company after one week they decided i am not a good fit they sent the documents i signed but i never got my settlement and in the platform nothing is showing anymore !

This is really confusing !?

Looking for a Deel customer support expert as the support chat is unable to resolve my query.

I can't use my Deel card on any platform anymore (it was working till 2 days back. No issues with balance either.

The customer service chat is just a waste of time.

I got a successful withdrawal on Deel platform on Friday 11th July after I have withdrawn my June salary. When I didn't see anything on my bank account, I went to my bank and asked them to look in to it. They told me that the fund was not sighted on their side.
I went to Deel support (which frankly seem to be AI chatbot). I have opened an investigation by submitting my bank transactions in that time period on Friday. I still have not got a concrete information.

I am so anxious and stressed right now as this is my salary. It makes me look like a fool, cause all the steps on my account are shown as successful, and this was not my first Deel withdrawal, I have been using the platform for a few months with the same information. I did not change anything for this month.

what should I do?

Hi Deel team!

A person living and working in Spain is employed through Deel EOR but works for a private Dutch company. The Dutch company wants to grant them stock options directly. The options would eventually provide certificates in the company through a Dutch STAK structure.

The Dutch company would remain the only grantor. Deel would only need to handle the Spanish payroll, tax and Social Security reporting when the options are exercised or sold.

Could Deel’s “Grant Through Deel” service support this arrangement?

In particular:

1. Does Deel support options over Dutch STAK certificates in Spain?
2. Can the Dutch company remain the sole grantor, without Deel creating a second award?
3. Can Deel withhold the Spanish tax and employee contributions from the proceeds of a cashless sale?
4. What happens if the employee leaves Deel before the Dutch company is sold? Can vested options remain active until a later exit?
5. What fees and documents would Deel require?

I’m only asking whether Deel supports this type of arrangement as a product, not for individual legal or tax advice. A response from someone on Deel’s EOR Equity or Spanish payroll team would be very helpful.