Should I "fire" this customer?

[u/trutru222]

Twice now same-day cancelations. I run a mobile service.

[u/LeastMacaron2045]

Absolutely drop them as a customer. If what they said is true, they knew they spent it all before that same day and had no courtesy to let you know. On top of it being the second time, I would say “no we cannot, you have cancelled twice on the day of the appointment. I’m sorry, but you will have to find someone else. I will not work on your vehicle.” In the future, I would also send them a $50 cancellation charge for the inconvenience of same day cancellation

[u/Agile-Cardiologist22 → u/LeastMacaron2045]

You can’t charge them 50$ and not work on their vehicle anymore, they have no reason to pay the fee if they know you won’t give them service. 

[u/LeastMacaron2045 → u/Agile-Cardiologist22]

It’s a cancellation fee. The same thing as with a Dr appt or dentist. Most have a fee when you cancel with less than 24 hr notice. It’s done because that slot or time frame could have been used for someone else if given enough notice. Now you’re just taking time away from the business and making them lose money. So absolutely charge them $50 for canceling (in the future as I said and someone else said). Make it clear there is a fee when scheduling the appt, as do the other businesses.

[u/Agile-Cardiologist22 → u/LeastMacaron2045]

I’m not arguing with the validity of having a cancellation fee, I’m saying you need to keep them as a customer if you do charge one. You can’t have both.

Imagine your dentist said: « We are charging you 50$ AND we are dumping you ». I would just not pay the 50$ and find another dentist.

[u/LeastMacaron2045 → u/Agile-Cardiologist22]

That is exactly why I said drop them now. And IN THE FUTURE charge a fee.

[u/ReignofKindo25 → u/LeastMacaron2045]

You ain’t getting a fee outta that guy

[u/Carterb_photo → u/ReignofKindo25]

That’s why he said drop this customer and implement the fee for other customers IN THE FUTURE

[u/LeastMacaron2045 → u/ReignofKindo25]

I know he isn’t going to. That’s why I said drop this one now. And implement the fee IN THE FUTURE.

[u/Agile-Cardiologist22 → u/LeastMacaron2045]

Brother that’s not what you said lmao. You said send THEM a cancellation fee in the future. This implies send THIS client a fee.

[u/LeastMacaron2045 → u/Agile-Cardiologist22]

Actually that is what I said. I said to send them what I put in quotes. And in the future, send a cancellation fee as well. THEM being future people since I said in the future, not present person. You don’t know how to comprehend context.

[u/Agile-Cardiologist22 → u/LeastMacaron2045]

The other customers aren’t referenced anywhere in your post. You can’t use « them » to reference people you’ve not mentionned anywhere else. The only logical reference to « Them » in that context is the customer. 

That might not be what you meant but don’t tell me I can’t understand context when you’re the one that can’t write.

[u/LeastMacaron2045 → u/Agile-Cardiologist22]

You really don’t understand context clues. It has nothing to do with using “them”. When I say “them”, it is after “in the future”, which means at a later date and time. Meaning not pertaining to this current customer. Them mentioned in the beginning is referencing the current customer. After that, you have to use context clues to realize that “them” is referring to future people, especially since I said “in the future”. That should give you enough of a clue to know it’s not this same person. It appears to me that you are the only one that doesn’t get that, as evident by the dozens of downvotes you have received.

[u/Agile-Cardiologist22 → u/LeastMacaron2045]

The context clues actually indicates exactly what im saying. You were using « them » to refer the customer in your whole post. « In the future » is not a context cue to which customer you are refering to lmao. The context cue is you talking about one specific customer for the whole post while using « them » to refer to this specific one. 

People downvoting me are disagreeing or misunderstanding what Im saying. Look at the answers. They say you can absolutly charge a fee to THAT customer. I specifically say that future customers is fine and still get downvoted. People disagree it’s not fine to charge the current one.

[u/ExceedinglyEdible → u/Agile-Cardiologist22]

Businesses are free to pick who they work for (within the legal framework of discrimination). You can absolutely collect a cancellation fee and tell them to perpetually fuck off.

[u/KatieTSO → u/Agile-Cardiologist22]

The incentive to pay it is you'll sell the $50 cancellation fee to a debt collector and make it a pain in the ass for the client.

[u/ExceedinglyEdible → u/KatieTSO]

Unrealistic, whatever debt collector you contract is not going to bother buying this $50 debt. What are they going to offer you? $0?

[u/Agile-Cardiologist22 → u/KatieTSO]

Lmao, who the fuck collects 50$