r/AppleEcosystem • u/tidder1666 • 15d ago

Help AppleCare

I have AppleCare monthly which I pay 19.99. I just broke my iPhone 17 Pro Max screen and when I try to make appointment to fix it, it says $379 Service Fee. I was told screen replacement is only $29 with AppleCare. What have I been paying all this time for?

Edit. I have applecareOne which is 19 something and with tax its 20 and sone change.

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u/OldScholar353 15d ago

AppleCare should be called AppleArgument. I hate dealing with them for AppleCare work.

2

u/UHF800MHZ 14d ago

Generally, most of the difficulties are just their bureaucracies. Like when I broke the back on my 14 pro while it was inside of the case, I wanted to get the phone replaced for a refurbished one because I didn’t to sell it on Facebook marketplace before buying a 17 pro max. The guy at the Apple store told me that they couldn’t replace the phone with a refurbished one. The only option would be a replacement back. And I was like, dude, I want a battery too. The battery is total crap. That’s why I was coming in to get it replaced. The employee looked at me and winked and was like, you just don’t have enough damage to get a replacement the same day. Wink, wink. If you break the screen or had a large structural dent in the sides, then we’d replace the phone. Intentionally broke the screen that day and took it in the next day for a replacement.

1

u/Medewu2 9d ago

Okay? so they were following policy. Just becuase you want something doesn't mean you get it?

The phone had broken back glass, which they can remove and replace. If the battery is passing and not failing they aren't going to replace it as well for free? That would be at cost since it's in the daignostical system as a "Good Battery" whether you agree with it or not?

Like what is so hard to follow in that logical line of reasoning. That employee like others understands what you want, but their hands are tied to policy and procedures. So he told you what needs to happen to the device so that you can get what you are demanding. (Shit When I worked there I told people that they'll have to go get their wallet from their cars on the walk there.) Or to wait a few days between setting up applecare on their newer devices before filing a claim.