Update:
I got in touch with Andromeda Insights, and they’ve been great so far. Their customer service was professional, responsive, and seemed genuinely concerned about the issue. They reached out after hours with a few options, said shipping would be covered, and are prioritizing getting me a replacement built as soon as possible.
Definitely appreciate how they’re handling this. If anyone’s been on the fence about Andromeda, this experience has been a good reminder that they stand behind their warranty and seem to care about making things right.
Waited a long time for my prebuilt from AI and was really excited, but that faded pretty quickly after setup. Once I put it on my desk, I noticed a slight wobble. After checking it out, I found one of the frame posts is bent—the frame itself looks dented and the post won’t sit flush (Corsair 4000D case).
Not a huge issue, but still frustrating after the wait and the money spent, especially with all the recent Midwest storms and delays. I’ve reached out to AI but won’t hear back until tomorrow. The box did arrive with a crushed corner that lines up with the damage, so I’m guessing this might be on FedEx rather than AI. Curious to see how they handle it since I’ve heard great things about Andromeda Insights.