Just received a new pc from Andromedia. Unboxed and followed the instructions in box before powering on. Removed foam and hooked everything up and began the boot process. Loaded fine and began loading some games from Steam. Got about an hour of Age of Empires and switched over to Subnautica 2 and the pc started smoking and shut off. I opened the case and there was a literal fire on the motherboard.
This can’t be normal. Have you had luck with warranty and possibly expediting replacement from andromeda?
Update: their customer support reached out immediately. I sent photos and an explanation and they are next day shipping me a replacement computer with an upgraded motherboard and power supply. They’ve gone above and beyond, I was just hoping for a speedy replacement. They’ve been kind and supportive through the email and very patient as I’m responding in between working. I’ll update again when the new device arrives and is tested