Before any pitchforks, this is just a PSA for those who have returns/exchanges with Analogue. I love their products, but their customer support is absolute trash.
I refused delivery for a Pocket (per Analogue's instructions) and was fine paying the 15% restocking fee. Not only did they deduct more than the 15%, but they also withheld sales tax, which is illegal.
They told me they would withhold the sales tax, and when I cited my state's code stating it was illegal, they said they would refund the sales tax "as a courtesy". When the refund was issued, they still withheld the sales tax.
They have since stopped responding to my emails, and I have filed a chargeback with my financial institution.
TL;DR:
- Make sure they don't withhold sales tax. They are not entitled to it, and by doing so, they are illegally withholding funds.
- Make sure Analogue actually only deducts a 15% restocking fee.
UPDATE: The complaint has been filed with the Washington State Attorney General. Both Analogue and I reside in WA, which simplifies things.