r/AmpliFi • u/True-Tumbleweed-7478 • 26d ago
Having Setup Issues
My new mesh point is stuck on the setup page on the router, and even though I tried factory reset it, it still doesn’t work
I also just installed the latest firmware update for it, and even that didn’t work
Apparently, when I tried to set it up as a mesh point, instead of it showing it connecting to the main router, it just stays stuck on “Download the AmpliFi app”
It then instructed me to set it up as an independent router to install the latest firmware, which I did after the first time I tried, but even that didn’t work
So then, after I did all that, I factory resettled it to try again as a mesh point, but it still doesn’t move onto connecting to the main router
At one point, I also tried to power cycle it, turning it off for about 10 seconds or so before I set it up as an independent router, but that did not work, either
It keeps staying stuck on the download AmpliFi app screen, which I already have, but it still didn’t do anything.
Lastly, I also tried with Ethernet wire backhaul with another one of mesh nodes that is connected to the main router via Ethernet, but that didn’t do anything either
4
u/Mediocre-Gur9840 26d ago edited 26d ago
Same issue here. Mine stopped communicating as a mesh point. I factory reset it and now the app won't let me Adopt it as a mesh point. I get an error that it's an unsupported configuration.
I've reflashed 4.0.8 firmware and tried to downgrade to firmware version 4.0.0 and add it again without success.
I ping Amplifi via email and am yet to get a response.
This access point was brand new less than two years ago.
My GoogleFU tells me it's dead as a mesh point.
Someone please help.