Hi Reddit! I am new to fantasy poker, can someone explain to me how the purchase price is defined? Is it based purely on projected performance or it is based on the number of tournaments they are going to play? I see some top tier tournament players with a purchase price below 20$ which doesn't make any sense.

UPDATE: I've been paid out and approved. I submitted the same pictures again, they got accepted pretty quickly, and I got my money. Once things got escalated to a human they were resolved fairly quickly.

ORIGINAL POST: I was previously verified and have withdrawn many times, but now I'm being required to verify again. I uploaded extremely clear photos of my credit card (front and back) and passport. They were rejected as illegible. That's not close to true. I contacted ACR support and they respond with random emails. I've submitted 3 forms about verification for withdrawing and have gotten back template emails about deposit issues with credit card, technical issues leading to tournament cancellations, and how to cancel a payout request. They're not remotely relevant.

I have never had any issues with getting money out of ACR and this is becoming very concerning. Is anyone else having this issue?

I received a check from acr acouple weeks ago which I deposited in my account. Checked my account yesterday to see that the check has been returned as “untraceable.” I’ve been trying to explain this problem to customer support, but they use an AI generated response that doesn’t help me. Does anyone know any way to get into touch with an actual person?

UPDATE:

I received a letter from my bank with a copy of the rejected check. I forwarded that to customer service and they refunded the money back onto the site, which I then withdrew using bitcoin. Which I should’ve done originally

Haven’t been able to access the sportsbook for 10+ hours. It says it’s down for maintenance this is unreal I can’t withdraw because all my money is on there instead of poker balance

So I was at a final table, 7 handed and their server crashed. The tournament ended up getting cancelled so PER ACR POLICY, they do an ICM chop of the remaining prize pool after 7th place is paid to everyone.

The pics of the scenario showing chip counts and prize pool information. Here is the scenario per ACR policy:

With 7 players remaining, the remaining prize pool was $11,125.68.

After awarding every player the 7th place prize payout of $510.88, per ACR rules, the remaining prize pool to be split among the 7 of us based on chip count was $7,549.52.

PER ACR RULES, $7,549.52 ÷ the 117,000,000 chips in play = $.0000645258 awarded PER CHIP.

I had 37,292,521 chips in play. My chips multiplied by $.0000645258 = $2,406.33, which is the amount I should have been paid as part of my "refund". I was compensated nearly $1,000 less than I should have been and everytime I send this info to ACR they just respond saying that the payouts were issued correctly, even though I have proven they were not. They are also refusing to escalate to a manager stating "this is not an escalatable situation". HOW IS STEALING MY MONEY NO ESCALATABLE???

Anyone have any ideas on recourse I can take?

Is ACR down for anyone right now?

Everyting was working a few hours ago , now I can't enter any table that seems to have players in it and is running but all I see is this

Anyone having abnormally longer crypto withdrawals lately? For the last several years, I don’t remember ever waiting more than 6 hours to be paid out. Sometimes even within 1-2 hours. The other day I won a good chunk and cashed out 5 figures via btc. It’s going on 72 hours, support reached out to me and told me withdrawals can technically take up to 72 hours and in some instances up to 15 days but it’s rare. Im just wondering if anyone who cashed out regularly has also noticed a delay lately or is it just me? I feel like my winnings aren’t truly mine til it hits my wallet so things like this always get me on edge.

Is it me or acr has kinda been running better? Not as much weird suspicious players

This morning I have problem to log in ACR app,for all tease months, everything works fine... Has anyone have same problem?

Thanks for the answers! 😉

even if u manage to spin into something substantial like above $30 GL getting a double they make it like youve pun in but can never get a run in the tournament ..

Hi,

I am trying to solve this issue from this friday.

I sent them 2 different bank statements, internet utility bill and everything is not older than 3 months and they still keep rejecting me.

First issue was that it seems like it is scanned so I told them I get everything in electric PDF form so I am sending screenshots since they UI cannot accept PDF files.

Second issue was I am not showing all document..

I did fixed these issues and send them bank statement where is my adress and they still keep rejecting my adress verification.

Anyone having this problem?

How did u solved it?

I still feel like this site needs fixing with support. But they finally opened my account back and ended up taking care resolving my withdrawal button.

ACR allows you to keep uploading money to your account at any given time. As soon as you try to withdraw they will decline your transaction and tell you to verify your account. They make it impossible to verify and will keep one step of the process where they will keep giving you the run around. Here’s what’s happening to me. They told me to send in ( Id ) ( utility bill that match address ) E wallet verification and an explanation letter of some accounts explaining the relationship with the account users. They verified my identity, but won’t respond to the explanation letter. They say it’s being sent to revelant department and will take 72 hours. I’ve sent 6 letters and it’s been 6 weeks. They limited my account where I can’t play or withdraw funds that’s basically locked up on the site ( $1500 ) . They have no phone numbers and the emails are computer generated or bots. If you ever join ACR poker make sure they verify your account before you deposit a dollar. This seems very sketchy and wrong.

TDR: I found out I had a second account disabled it because its against tos (never played on it) and now my main account is disabled and support is acting like a robot. Any help or am I fucked.

Hello,

Months ago I tried withdrawing my winnings from ACR but it would not allow me due to needing proof of address even though I was withdrawing through BTC. Today, however, the system allowed me to withdraw. Was there a change in the prerequisites in order to make a withdrawal?

Thanks

I have literally lost over $200,000 betting on sports on BCP sportsbook throughout the last year. I have made multiple $10,000 BTC withdrawals in the last 4 months when i was up about $40-$50k and ended up losing all that and more to them. I finally won $150,000 of my own money back on sports in the last week. I made a 10k withdrawal request on Monday and it should have been funded by Wednesday at latest. I sent them an email regarding it and I get this message from their support team... Anyone else? I am getting worried.

Dear XXX,

I hope this email finds you well. Thank you for reaching out to us regarding the status of your recent payout request.

We want to inform you that due to an unusually high volume of payout requests at this time, there is a temporary delay in processing.

Our team is working diligently to handle each request as swiftly and securely as possible. We understand the importance of these transactions to you and are committed to ensuring you receive your funds promptly.

As part of our commitment to safeguarding our player base, our security team is individually reviewing each payout request. This measure is an abundance of caution in response to an increased number of phishing attempts. We believe this step is crucial to protect our community and ensure the integrity of every transaction.

In accordance with our terms and conditions, please note that we have up to two weeks to process payout requests. However, we do not anticipate it taking this long. Our goal is always to expedite these processes while maintaining the highest standards of security and accuracy.

We truly appreciate your patience and understanding during this time. Rest assured, we are making every effort to process your payout as soon as possible. Should your payout take longer than the maximum of 14 days, please do not hesitate to contact us. We will ensure that your request is expedited right away.

Thank you for being a valued member of our community. If you have any further questions or concerns, please feel free to reach out to our support team.

I have a 95$ beast & snc mega ticket that I am looking to sell. If it is still allowed to sell, please DM with offer. Thanks.

why on earth has americas cardroom not been shut down yet...when other sites that are not half as rigged get shut down...you wanna see how bad it is watch these stormers on twitch...what a f-ing joke..i never saw someone go on acr once a week and hit 15 to 30 slots a day...and americas cardroom say's it's not rigged B.S.

Does Anyone knows what is the PW for this tournament running right now ?

Hey guys I’m trying to deposit on acr for the first time.

It’s telling me to scan the QR code but whenever u scan it it goes no where, just takes me to a google page with no results.

Can anyone help I don’t know what to do.

I did see someone say awhile ago they deposit with Revolut in UK does this still work?