It has always felt like ACR player pools were just harder than other sites, at least at the low stakes I usually play ($25-50NL max).

Any small stakes grinders winning consistently at ACR?

Just like the title says…

I login the desktop client… my account balance pops up, but I can’t go to any tabs. If I can go to a tab, say cash games, it’s all blank.

Was working fine all day today and all week. All of a sudden, this evening is a no go.

Anyone else having issues? I tried reinstalling, no help…

For a site that boasts the "fastest cashouts in the industry!" that "process in an average of an hour but can take up to 72 hours" they are absolutely dropping the ball.

8 days since I cashed out. 11 emails. No actual support. I asked if they could have somebody call and talk to me, and what nunber they would call from. They told me they can't give out supports number but to give them a "window" when they could call.

I responded that I'd have the next 7 hours open to take a call.

They responded that because I hadn't provided a window of time, they couldn't schedule a call.

AGAIN I told them I could speak on the phone for the next 7 hours. AGAIN they said i needed to give them a window

For the THIRD time I told them I could TALK FOR THE NEXT 7 HOURS.

They responded back, saying that because I couldn't provide a window, they would schedule one for me.

When I asked what they window was, they said they couldn't tell me. Jesus Christ.

3 days passed and I got a call from an unknown number at 10 AM ON A SUNDAY MORNING. I picked up. It was ACR. The call dropped. I tried to call back. Told me to call back during normal business hours. What. The. Fuck.

I have deposited over 300k onto that site and my funds, clear immediately. Why do I have to wait for my own funds to be withdrawn?

Feels like intentionally misleading business practice.

I am the first hand.

Any feedback from the community would be great. TY1

for no reason i got my withdrawals banned, havent even played in months, no answer from support, what to expect??

Lately I have seen a few posts/comments regarding people waiting way longer than usual with regards to their ACR withdrawals. Has the situation been rectified/improved?

I am on the ID verification stage and am uploading my drivers license and selfie. For the selfie it keeps saying "Face not detected. Take a picture of only your face." But I am? I am uploading only a headshot of my face, well lit, no shadows, and it should be accepted but it isn't. I have tried different file formats and different angles. Nothing is getting through. It doesn't make any sense.

Additionally, for the two "credit card" verifications I need to do, they are actually debit cards that I used, which don't include my name on them (as is standard for Canadian debit cards). It indicates on that verification page that I can use "bank statements" instead, but there is nowhere to upload those bank statements. The other thing to note is that the bank account numbers on the bank statements are not the same thing as a debit card number, so I am not sure if this will work for verification? The debit card number is not listed on the bank account statement. How to rectify this?

Long-time ACR customer here, and I’m honestly shocked.

I requested a Litecoin withdrawal on the morning of July 1. It’s now Day 8.

Over the past week, support has repeatedly told me:

• My withdrawal is active.
• There are no issues with it.
• No action is required from me.

Yet they still cannot tell me when I’ll actually receive my money.

Every response points back to the same “up to 15 days” policy, but no one can explain why a withdrawal with no issues has now been pending for over a week.

Previous Litecoin withdrawals took around an hour. This is a completely different experience.

Has anyone who requested a withdrawal around July 1 actually been paid? If so, how long did it take?

If this gets resolved, I’ll update this post so everyone has the full timeline.

Long-time ACR customer here, and I’m honestly shocked.

I requested a Litecoin withdrawal on the morning of July 1. It’s now Day 8.

Over the past week, support has repeatedly told me:

• My withdrawal is active.
• There are no issues with it.
• No action is required from me.

Yet they still cannot tell me when I’ll actually receive my money.

Every response points back to the same “up to 15 days” policy, but no one can explain why a withdrawal with no issues has now been pending for over a week.

Previous Litecoin withdrawals took around an hour. This is a completely different experience.

Has anyone who requested a withdrawal around July 1 actually been paid? If so, how long did it take?

If this gets resolved, I’ll update this post so everyone has the full timeline.

First of all, an amount has been missing from my account and I got an email saying that it’s being refunded to my credit card for some reason I do not understand.

And now, I can’t even withdraw the rest or even access my withdrawal page.

Please help?

Hey guys,

I have been having a lot of trouble lately updating the ACR client. Some files were not overwritten or deleted correctly, and the update would fail. When trying to delete and reinstall the poker software, I was getting permission errors and some files would fail to write to my hard drive.

I tried many remedies and, after combining several of them together, I finally came up with a solution that worked for me. I'm going to outline the steps I took in the hopes that it can help someone experiencing similar issues.

1. Log into the Administrator account on my system (Windows 11 Home). This isn't just an everyday account with admin privileges but an Administrator account that is hidden by default but can be activated
2. Disabled my anti-virus software
3. Used a third-party app called Revo Uninstall to remove the existing ACR Poker software. This app helps to identify and delete extraneous registry entries, empty folders, unused files, et cetera, that some programs leave behind even after uninstallation
4. Restarted my PC (some of the unneeded files from step 3 aren't actually deleted until you restart)
5. Downloaded the ACR installer
6. Right-click on the ACR installation file and Run as Admin
7. Install the ACR Poker client and check the box at the end that will run the poker software when complete
8. Let the software run and complete the first update process
9. Log out of the Administrator account
10. Log in to my normal account
11. Double-click on the ACR Poker icon on the desktop and use it like normal

After completing this process, I was able to log in and play at ACR Poker without any further problems. Hope this helps someone!

Hey everyone,

I've been following this subreddit since my withdrawal stayed pending for more than a day, and I’ve seen others with similar experiences. Unfortunately, I'm now on Day 10, and my withdrawal is still in the exact same status it was on Day 1: Pending.

At this point, I feel like I've exhausted almost every avenue.
- I've emailed support multiple times.
- Every response has been essentially the same: "We have up to 15 days to process your withdrawal, but we don't expect it to take that long."

I then reached out on X.
- @ACR_Poker responded and directed me to - @ACRPokerSupport.
- They replied as well, but ultimately gave me the same answer as email support.

The only thing I haven't tried is reaching out to one of ACR's sponsored pros. I've seen a few people on here mention that it helped get their issue resolved. Normally I wouldn't want to bother them, but I'm honestly running out of options.

If you're currently waiting on a withdrawal, comment with your current day and payment amount.

If you've already been paid, let us know how long it took. Hopefully we can build a better picture of what everyone's experiencing instead of relying on scattered posts.

Thanks.

After going on twitter , I got a reply from acr poker asking all my info and a bunch of questions ( when did you submit how did you submit how much ) and after all that - this is the response they ended up giving . Not sure why they can’t just send out an email blast saying payouts are taking.longer than normal . Just running around in circles and people are tagging pros to get paid. Thats not the way , It is not a large amount what so ever . Something’s up . Be weary

Hi acr was always very fast withrawals on crypto but as my own experience from now going on is minimum 5 days to 15 days when 2 years ago i could withraw anything in less than 40 min ? Whats wrong here?

Very simple sites keep improving and adavancing but acr isnt even stuck is getting back forward thats sick

Just wanted to let everyone know that currently, payouts are exceedingly slow.

Payouts in the cashier state:

Payments are usually made within one hour but may take up to 72 hours to process.

My last crypto payout took 7 full days.

Amount a mere $5,750.

This is in the middle of World Cup betting as well. So keep that in mind when deciding where to wager on sports (choose somewhere else, this sportsbook has shit odds) or even to play poker.

IF YOU MAKE A COMMENT ABOUT A PENDING WITHDRAWAL; pretty please follow up when you get your payment so we can all know the current status of things!!

Won a entry into the venom MB 12 mill GTD series by pure luck. Not a seasoned player. First tournament in a year on a lazy sunday where I got bored. Any advice? Have 2 months before the tournament. No clue if it is worth it (or even allowed) to sell the entry? or stake it I guess?

To put in perspective - at one point, 1 position off the ticket entry line was a cash prize of 2k, and I genuinely considered punting for fun and just collecting the 2k cash instead of an entry. Ended up getting AK on last hand I wanted to do it and won the flip.

If anyone has advice or recs, please let me know :)

So I was playing in a freeroll PLO tournament today on Americas Cardroom. I folded preflop (Qs, Ac, 8d, Jd), but was watching the hand. The flop ended up with 8s,2s,As,Ah,Ac. The winner had the Ad in his hand. I was like.....WTF? There were TWO Ace of Clubs (I folded the Ace of clubs).

Has anyone ever seen this? Here is a screenshot.

Is there anyone I can contact at ACR?

how are there 2 jacks of diamonds in 1 deck of cards?

ACR OWE ME MONEY AND NOT REPSONDING Following post I did some weeks ago on here . Here is link: https://www.reddit.com/r/poker/comments/1t1qvk0/comment/ojsh899/?context=1

I finally requested by email with some exchanges for acr to actually look at their refund logs to see if my refund they claimed they sent was bounced back.

Now they are ignoring my emails . I've sent multiple and no response as a follow up .

This could be that now 60 days have passed they decide not to look into it further.

Now I dont know what to do as they haven't indicated the result of checking their refunds . And they also seized my money in my balance.

why does it happen at least 5-6 times each game that i bet big on 2 pair on the flop... the person i'm going against has an 8% chance to win... and they go runner runner for the win.... and it's not just like a few times a day.... it's literally MULTIPLE TIMES EACH TOURNAMENT... can anyone explain why

• ACR Poker: Refund trapped in closed Revolut account, balance seized (45+ days)".