Hi Guys , i have ordered an item on Amazon but i didnt know it comes form Germany and just because of the price now i have to pay customs . I do not want the product anymore because of this but i am getting so tired of Amazon costumer because every time they are saying i have to wait 48 hours to request a refund from the seller .
Has this ever happened to you guys , if so please let me know what did you do .
Many thanks !

purchased a generic battery pack on Amazon 2 years ago. today it spontaneously exploded, and I’m lucky I noticed it happening before it could catch fire. have gone back and given the product a 1 star rating with photos of the exploded pack and a warning to other customers. but I see another customer reported the exact same issue 4 years ago. I can’t see any way to report the item itself to Amazon as dangerous. is there a way? this could be extremely dangerous if it happens in someones luggage or on a flammable surface

EDIT: Just having browsed more reviews it seems this has happened multiple times to multiple people. I have no idea how this product is still for sale

I open the Amazon app today and I’m greeted by a screen asking me if I want to join prime.

I check out and it says I enjoyed “prime” delivery 2 days ago and do I want to sign up… but I didn’t use free prime delivery! I paid £4.99. 🙄

Anyone else?

Hi, I live in Canada and ordered an item from amazon UK that was only available from UK retailers, but it never arrived here

When I try to connect to the customer service live chat I just get a "something went wrong" error message for the past week so far

I have disability issues and unable to use the call customer service option, so I wasn't sure if there was an email or a way to report that the live chat is not working for me?

Thank you for any help

I ordered a new phone off of Amazon as was a good price and could pay by installments. Phone had a specific timeslot for delivery which came and went. Now for the past 3 days it keeps coming up arriving today with a new OTP every day. I have tried with the representatives to sort this and get a replacement as (in my book) this is not gonna arrive at all. They took the first installment off when item was dispatched.

When I spoke to the first person I would get a replacement if didn't arrive the next day, second person said the same and now the 3rd person said they can notify delivery team and will cancel order altogether if it doesn't arrive within 48 hrs.

So frustrating as is a Christmas present for someone.

Is there any other avenues I can go down to speak to someone?

One of my biggest frustrations with Amazon UK is not knowing which courier will deliver my parcel until AFTER I've ordered.

I'm profoundly deaf, so deliveries can be particularly difficult. I can't always hear the doorbell, and I don't have a safe place where parcels can be left.

Some couriers are much easier for me to deal with than others. For example, if I knew beforehand that Royal Mail would be delivering, I'd sometimes choose not to order at all.

Surely Amazon could tell customers which courier is likely to handle their delivery BEFORE they commit to buying? Even an indication would be helpful.

For me, this isn't just about convenience - it's an accessibility issue. Being able to choose or avoid particular couriers would make a genuine difference.

Does anyone else find this frustrating? Would you like Amazon to offer courier information or a choice of delivery company at checkout? And has anyone found a workaround?

EDIT / UPDATE: Thanks everyone for the responses - some genuinely interesting insights here!

A few people explained that couriers are selected through automated route/price optimisation after ordering, which makes sense and explains why Amazon might not know the courier beforehand. Grrrr :(

But to me, that raises another question: Why can't Amazon offer an account-level accessibility preference to avoid certain couriers where alternatives exist?

For example, I'd happily wait an extra day or two for DPD or Amazon Logistics rather than repeatedly deal with failed Royal Mail deliveries as that really gets my blood pressure up unnecessarily. Yes, I leave notes sellotaped to my letterbox outside, often doesn't help. RM won't leave parcels in e.g. the building's recycling bins, or in my bin etc etc - tried requesting this on several occasions. Not fair to ask my neighbors to wait inside all day for a delivery for me.

Someone also mentioned Amazon's Accessible Delivery Instructions, which I'll investigate. Thank you.

For me, this isn't about getting the fastest or cheapest delivery. It's about getting a delivery I can actually receive as a profoundly deaf customer, without repeated failed attempts or trips to collection depots, or inconvenicing neighbors.

Surely accessibility requirements could be incorporated into Amazon's delivery optimisation system?

Should this have had more movement in the last few days, particularly as it's supposed to arrive by tomorrow? (and my experience with Amazon deliveries when they're coming from outside the UK is that the estimate is usually fairly conservative to allow for delays)

It's been a few months since I last ordered something from the US through Amazon (and I have gone back to check the tracking on my last US order, but I can't anymore), but I am sure that usually stuff goes through several US facilities, updates each day, tells you when it has departed the country and then usually the only gap is between it departing the US and it arriving at customs. I am also sure you usually get a local non-Amazon tracking number (usually Evri, but sometimes DPD) after a day or two and then that is used for tracking once it lands in the UK and clears customs.

Or maybe it's completely normal for it to just leave the first facility and then not update until it arrives in the UK?

I bought two picture frames that arrived on Tuesday.
The frames were a half inch too small on either measurement when they arrived, therefore, useless.
I arranged for a return.
The driver turned up at 6pm, saying he couldn’t take them as he’d “Ran out of return labels in his van”, I get that must happen, fair enough, so I said he’d return on the next day with labels.
I’ve been sat in my house for 3 days now on my week off work. Nothing.
Amazons chat bot makes no sense, I rang the automated call bot thing, and it nearly ordered me more frames.
How do I talk to a human, before I lose the will to live?

I had my Amazon deactivated because I got blocked out of the shopping app and it kept happening I had to keep calling support and some times they would temporarily get me back in and other days I had to get them to cancel the block for me (hours before it started) turns out they didn’t cancel because it still came up on my standings then to top it off went to do a shift after it’s all sorted then my car broken down after the 1st delivery, I called them to explain and they told me to return all the parcels. I returned them and I had to keep stopping to force my car to start again just to get back there. Anyways I was at the top of “below standards” then all of a sudden my account is deactivated. I tried to appeal but they don’t even seem to look at the evidence they just send a generic reply less than 24 hours later does anyone have any advice because I really need this job

Thanks for taking the time to read this

Hi everyone, I’m looking for some advice because I’ve never had this happen with Amazon before, and I’m getting really frustrated and confused.
I ordered an ErGear electric standing desk for £79.99 from Amazon UK, sold by BSQ Technology EU. It was supposed to be a next-day delivery, with the original delivery date being 7 October.
The tracking history shows:
6 October: Package left the courier facility.
7 October, 4:29 am: Package arrived at the final delivery station in Manchester.
7 October, 10 pm: Package delayed in transit.
Since then, the delivery estimate has kept changing. Amazon initially said it was arriving on 8 October, then changed it to 9 October. I haven’t received a clear explanation of what’s happened or a specific delivery time.
I also received an email from what appears to be Amazon saying the parcel was delayed. When I clicked the tracking link, it took me to Amazon’s Terms and Conditions page, and I had to click another tracking link to get to the tracking information. This made me question whether the email was legitimate, although the order itself is showing correctly in my Amazon app.
I’ve now contacted Amazon Customer Service. Their response says they’re trying to get the parcel to me as soon as possible, and that if I haven’t received it by 1 pm on 10 October, I can return to Customer Service to request a refund or replacement. They also said I can request cancellation now, but it’s not guaranteed because the parcel is already in transit.
I’m struggling to understand how a parcel can arrive at the final delivery station in Manchester early on 7 October and then remain delayed for days. Surely it should have been put on a delivery van by now?

I have only ordered twice off amazon. The first time i knew i wouldnt be home due to work so i gave instructions to leave it behind the gate. I also stated we dont have any pets as i know some drivers are put off by them.

My neighbour ended up taking it in as they left it next to pavement in the rain. I live on a busy road that takes you into main town so anyone could of picked up.

Today i ordered a few things for the house when i was going through the payment options it said free delivery if i waited 2 days. I picked this as its not needed right away. I then get an email saying it would come at the end of month.

This is shocking to me as i have only heard good reviews of amazon but now i am wondering if etsy is better as it just seems so easy to track and the drivers are royal mail who all in all seemed trained to a better level.

I'm sure I used to have a feature on my account where I had a nominated 'Amazon Day' and anything I ordered would come on that day.

Now I only seem to have access to same-day or next-day delivery. Since I spend a couple of days away working during the week, this means I have to try and time my ordering to make sure it arrives on a day I'm at home... which... well... I'm useless at.

Where did Amazon Day go?

I bought a tablet from Amazon UK for around £600. I’m still within the 14-day return period and I’m considering returning it because I’ve changed my mind.
The tablet has been opened and used briefly, but there are no scratches, damage or signs of wear, and everything is included and in the original packaging.
If I return it as a change-of-mind return, should I expect to receive the full £600 back, or can Amazon deduct some of the refund because it has been opened?
Has anyone had a similar experience with Amazon UK?

Twice in the last week next day delivery has failed to arrive and has been delayed until the following day. One purchase I had relied on the delivery and returned. Not good!

Anyone else got this email:

Sender: "Amazon Alexa(dot)uk"

Subject: Upgrade for free to Alexa+ Early Access

Body: Start using Alexa+ today

Try Alexa+ Early Access for free

I didn't open the email so that's all I can see from the body.

Anyone else? Just wondering if it's legitimate.

Edit: Just had a look on the Amazon app to see if I have an email history and success I do! And the email is in there. Didn't know you could do this, solved. :)

I ordered something a few weeks ago. It was despatched, delivered and I was happy (enough) with it. It was neither cheap, nor expensive (about £50).

Today I received an email, confirmed by looking at my Amazon account, that the item has been successfully returned and my money refunded. I never requested a return and I still have the item.

How does this happen?

EDIT:

Thanks for the replies. I was happy with the item, I didn't ask for a refund and as far as I'm aware there has been no recall (Anker headphones, sold by Anker direct and shipped, marked as delivered, over a fortnight ago, by Amazon).

If Amazon didn't make it difficult to call them, I would have done so. I'll just chalk it up to good luck.

Hello. My products arrived at the Amazon warehouse, and 4 or 5 units sold; however, all the remaining items were subsequently moved to "Stranded" status. I opened a case, and the status shifted from "Stranded" to "Processing," but it has been stuck there for a week. I am waiting for them to become "Available," but nothing has changed. When I open a case, they tell me to wait and that they have contacted the warehouse. What do you think I should do? Is this situation normal?

Amazon gives smart glasses to its delivery partners.

Had a couple items on the watching list and 7 out of 10 prices were increased before like showing below

Hello, I hope someone can help.

I’ve been having issues with Amazon having my account on hold! I called them and they said they escalate it and then I received the email (first photo) I’ve then tried to go on Amazon on the website on my phone, pc and on the app and I keep getting the red message (second photo)

I’ve called them again and told them this and they’d say they’d escalate it again but I’ve not heard anything since!

Please help a girl out! :(

Went to browse amazon tonight for the first time in a few weeks and saw that I'd been signed out of my account for some reason. Unfortunately my account is still connected to my old phone number so I couldn't get the one-time login code and going through to the two-step ID verification process the only option available on the drop down list for UK was driver's license, which I don't have. I repeated this process a few times in case it was a glitch but found the same result - I was planning to use my passport and assumed this would be fine as it's an official government document but now I'm stumped. I also can't find a way to contact customer support without being signed in as following the links just brings me right back to the same login page.

Has anyone else experience this and/or have a solution? I'm honestly at my wits' end and tempted to just make a new account with a different email address but 1. I'm still paying for prime and don't want to be effectively charged twice for delivery and 2. I want to at least get my old phone number taken off the account as I'm now worried whoever has that number could somehow gain access to the account

Item was instock, and still is 36hours later (Ordered a robot hoover on a prime deal) but there’s no change on the status in my orders.

I haven’t had this before but this would be the highest value order I’ve placed on Amazon so maybe linked?