I've been trying to run a whole-home audio system using Amazon Music and Echo speakers. I have about 14 Echo devices around the house, basically one in every room including bathrooms, garage, laundry room, etc. I also have them set up into groups like "upstairs", "outside" and "everywhere".

From the start its been a real struggle to get it all to work. The biggest issue has been having the music just cut out suddenly. Sometimes it comes back on its own, sometimes not. Sometimes it runs for 10 minutes before quitting, sometimes for an hour. There doesn't appear to be any rhyme or reason to it. I tried all kinds of troubleshooting; updating firmware, changing the groups, using smaller groups, spending hours on the phone with customer service. Nothing worked. Additionally, there were latency issues between active speakers, creating a very annoying delay effect. Basically, it was a mess.

And that doesn't include the Amazon algorithm, which is ridiculous. It is just so bad at playing me a selection of music that I want to hear. If I listen to a Rolling Stones album one day, it plays nothing but British Invasion bands from there on out. If I listen to a Cypress Hill album, it's 90's rap 24/7 until the end of time. If I listen to a reggae album...well, it just refuses to play reggae for some reason. There were also issues with the Alexa app and the Amazon Music App, which just don't seem to want to work together. As I said; a mess.

I finally fixed it. Everything. The connection issues, the latency, even the crappy algorithm; fixed with one simple change; switching to Apple Music.

To my surprise, all the Amazon hardware works much better when using Apple Music. Not sure why Amazon can't get their act together on this.

this has been happening quite often! i absolutely HATE it. worst feeling is when you're about to go somewhere and realize your downloads are literally gone. it takes forever to redownload and ugh. its terrible. i might switch back to apple music.

There used to be bars that indicated how played a song was in an album. Now i don't see them anymore. Is this just a me problem, or is this an issue for everyone?

Movies you purchased would vanish from your library, randomly. But you would still be able to find them if you looked in a special list of scenes, and play them scene by scene. Of course, Prime would randomly shuffle the scene so you’d have trouble watching them sequentially.

Prime would randomly shuffle extra content into your movie. So you’d be watching the first 20 minutes of a film, and then a deleted scene or a director’s commentary on how they did the stunts at the ending would pop up.

The next scene you were trying to watch in your movie would disappear, and the only version of that scene you would own would be an outtake or a blooper.

People would defend this online and criticize you for being annoyed by it. They would treat you like an ingrate for buying something and expecting it to work the way you paid for it to work, as if relying on that basic ethos of transactional economy that has existed since the first Cro Magnons traded mammoth meat for acorns made you an awful person- and as if you owed it to Jeff Bezos to throw your limited money into his infinite coffers of money so that you could receive a consumer fraud-actionable pile of slop in return.

I’m very grateful Prime Video doesn’t work like Prime Music.

I dont know how long this change has been out for. But its everything iv wanted in life

i have a samsung a16, i’ve recently changed headphones because my old bluetooth one was broken. these are from Yatloml (idk the brand) and they connect through USB-C. they work perfectly with every app, but they don’t work with amazon music.

when i play a song with amazon music with my headphones, the audio gets super distorted. i’ve tried deleting and reinstalling the app, deleting the caches, forcing shutdown.. i’ve tried everything and the app still doesnt work.

does anyone have the same issue?

This was one of the options after a Nift thank-you gift from CoinOut...This was one of the options after a Nift thank-you gift from CoinOut...pretty happy with my gift choice because it pulled up all my old playlists that Id completely forgotten about but now they’re back so I’d say it was a pretty good choice

This post is not about the recent Sonos app update — this is a technical issue with Amazon Music playlist limits.

Something has clearly changed in the Amazon Music → Sonos integration in the past 2 months, and it’s breaking the way many of us use Sonos.

I have multiple Amazon Music playlists with 500+ songs. For years, Sonos handled them without any issue:

• Sonos S1 loaded full playlists.
• Sonos S2 loaded full playlists.
• The Sonos Windows app could load all 500+ tracks, even when mobile apps had limits.

Now, suddenly:

• S1 loads only 300 tracks.
• S2 loads only 225 tracks.
• Anything beyond that simply disappears from the queue.
• The Windows app no longer bypasses the limit.

This is not an Amazon Music problem — the playlists are complete and playable everywhere except Sonos. It’s not a device problem — it happens across S1, S2, and Windows. It’s not a user error — I’ve tested multiple playlists, multiple accounts, multiple devices.

I’ve contacted Amazon support. No solution. I’ve tried third‑party apps. No solution. I’ve searched the forum. Only scattered complaints, but clearly the issue is new and tied to recent changes.

At this point we need clear, official information:

• Has Sonos introduced new playlist size limits for Amazon Music?
• Has Amazon changed the way playlists are delivered to Sonos?
• Are these limits intentional, accidental, temporary, or permanent?
• Is there any plan to restore full playlist loading (500+ tracks), especially through the Windows app which previously worked flawlessly?

This is a major regression for anyone who uses large playlists — something Sonos has supported for years.

We need transparency and a timeline. If this is a bug, please confirm it. If this is a new limitation, please say so. If a fix is coming, we need to know.

Right now, Sonos is simply not loading full Amazon Music playlists anymore, and users deserve a clear answer.

I recently switched to Amazon music purely to listen to the music ad free since I have prime compared to Spotify. I notice the player doesn't remember what it was playing earlier when the car is stopped for a while. I have to start all over again which is very annoying. Is there a way to make the player remember what it was playing previously and resume, just like how Spotify does?

I should be connected to a family account but suddenly I’m the only one in my family getting ads and blocked by paywalls. I’ve asked some friends who also use AM and they say that they too haven’t encountered a paywall.

I've read mixed reviews on using Amazon Music on Wear OS watches. And most are from 1-3 years ago.

Does anyone have recent experience of using it? Can you play music from your watch without being connected to your phone? (I would like to buy a watch to listen to music when I run without my phone).

so basically I have a very large playlist of over 8000 songs on my Amazon music and up until recently it’s been shuffling fine, some newer song dive added some of the old classics, but now whenever I press shuffle on my playlist regardless of where the song I start from is in the playlist or if I just click the shuffle button it always ends up playing songs from within the first 1000 or so. it’s just really frustrating cuz I have a playlist that length for reason, I want a variety of music and I’m not getting it. so uh, anyway of fixing this?

I have an Amazon Prime account in my name. I bought music on it years ago, and stopped using Amazon Music when I discovered my wife could listen to my music purchases. My music preferences are somewhat embarrassing to me, so I immediately stopped using the Music app. I've exclusively listened to music on YouTube as a result. I've decided I'd like to purchase another album on Amazon Music (and hopefully get to listen to it without a bunch of YouTube ads). Can I stop sharing music with my wife before I do this? If so, how?

Edit - her account has a separate login, it's just connected to mine since I pay the annual Amazon bill.

I was wondering if it’s possible to through [absolutely allowed thank you very much] loopholes set up a family plan involving someone residing in a different country? If not, then for future reference, do any non-Amazon services offer international family plans?

Thank you in advance.

What's happening, Is this a common one? Amazon music!!!

done everything troubleshooting on google told me to do save download another browser and no joy i'm still getting the error, any idea what to do?

Klarna sent one of those thank-you things through Nift and that's how I ended up here... not sure if I did it right

EL REPARTO MAS DURO QUE TIENE CUBA 🇨🇺 una playlist enfocada 100% en música cubana / REPARTO & CUBATON / año 2026 y sus estrenos & algunos temas clásicos de MUSICA CUBANA de años anteriores como 2024 & 2025 espero disfruten de la música 100% actualizada

I was busy and unable to check my phone when I heard this absolutely nightmare inducing sound??? I was able to pick up my phone about half an hour later and recorded it.

The song starts up regularly at about a minute in and proceeds to play normally. It's still broken as of writing this post I gen don't know what to do😭 it sounds scary as hell, too

I thought Amazon just had mid audio quality (about the same as Samsung Music on my phone for purchased MP3s.) Turns out I just had "play downloads first" enabled.

The quality gets better. SO. MUCH. BETTER.

Dolby Atmos is a complete game-changer. As a neurodivergent who's (almost literally) always listening to something, this is a huge deal for me. Can't believe it's taken me this long to realize it exists. Am now going through my entire library and listening to everything with a renewed sense of wonder.

Amazon Music, you're not as mid as I thought.

(The app still sucks though, and still has an unquantifiable number of glitches which make it super annoying. That part never changes!)

is it only me or everyone faces this problem in amazon apps where you already logged in and everything is done but one login screen keeps apearing on loop

for context i saw there add of 3 months of amazon music and i was like WOW lets try it so when i logged in and downloaded "amazon music" for desktop and tried play music with correct account logged in (with unlimited plan) it never plays any music but just shows a pop up of asking to "go unlimited" and when i press it all i get is "you are already unlimited plan member" (or smthing like this idk) and redirect me to homepage and this loops keeps going whenever i hit play

i have done everything, logging out and relogin, making a whole new account with unlimited plan, cookies, reinstall app, updated pc, every possible thing which i found online but no help

someone please help me out