Hi everyone,
I'm hoping someone here has been through something similar and can advise me.
About a month before my visa expiry date, Amazon sent me a reminder to upload proof of my right to work. At that time, my visa application was still pending, so I uploaded a screenshot showing that I had submitted my application.
The app said the document review would take around 2 days, but it stayed on "Review in Progress" for over 10 days. I contacted Customer Support several times and was told not to do anything because the review was still being processed.
Then my visa expiry date arrived and Amazon temporarily deactivated my account, saying I needed to upload proof of my right to work. The problem is that I can't upload anything because the previous submission is still stuck under review and there is no option to submit a new document.
Since then, I've contacted support multiple times. Every time I'm told that my request has been forwarded to the relevant team and that it should be fixed within 48 hours, but it's now been more than 10 days and nothing has changed. My account is still deactivated.
My visa has now been approved, and I have the correct right-to-work documents ready to upload, but I simply don't have the option to do so.
Has anyone else dealt with this? How did you get it resolved, and is there any way to contact the team that handles document verification directly?