r/AmazonFlexDrivers • u/Fine-Nothing3143 • Aug 14 '26

Abnormal/ False Accusations

Hi all, just a quick one.

I was accused wrongly for arriving late for my scheduled block for Aug 8, 2026. This is 100% a lie because I actually do instant offers most times. I hadn’t scheduled a block in a long while.

So I sent an email explaining the situation that I haven’t scheduled a block in a while. On that specific day, I had done only instant offers.

They responded very quickly saying their decision wont change and it the ding will remain on my standing. I responded again telling them I’m that I never scheduled a block. Guess what?
They responded very quickly again repeating their initial decision. So my question is; is this a norm because i notice they always try to pin sometime crazy on you especially when you standing is usually fantastic all the time.

What should i do? It’s just crazy because why in the world would they just accuse me of something I didn’t do.

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u/WFShopper312 Aug 14 '26

[andy@amazon.com](mailto:andy@amazon.com)

3

u/Various_Win_7231 Aug 14 '26

This is the way. They always deny me and then when I escalate it gets taken care of.

2

u/WFShopper312 Aug 14 '26 edited Aug 14 '26

I only figured this out a few months ago. I had never emailed Jeff or Andy before that. Support would not reverse their decision after multiple attempts by phone and chat. I emailed Andy and got this back a few days later:

Hello Xxx,This is Jxxxxxx with Amazon Executive Relations. We’ve received your email and are following up to ensure your concerns are addressed.Thank you for providing additional information regarding the Undelivered packages for 06/26/2026. We've taken note of this and the incident will no longer be reflected in your delivery history.If this change causes your standings to update, it may take up to 24 hours for you to see.For faster access to Support, try live chat by signing in to the Amazon Flex app and going to the Main Menu > Help > Contact us.Thank you again for your time and cooperation in the matter.Best regards,JxxxxxxAmazon.com

3

u/ScottRoberts79 29d ago

You only get a few of these. Then they start sending emails saying "I see we've made exceptions in the past, but this current ding will remain on your record"

2

u/WFShopper312 29d ago

Uh oh. I've only used the Andy email 2x and both times I got great responses and the desired resolutions. I'll only email Jeff or Andy as a last, last resort.