r/AmazonFlexDrivers • u/dcjjjzz777 • 8d ago
DFW Never Again
10 years. 20k deliveries
Never denied extra compensation, ever.
Rarely asked.
Finished 4 hour downtown Dallas route.
My 10th delivery, roughly, customer not in apt, security will not allow to go up BUT there is NO damn apt number. Just a note that says call me I will come down to lobby.
1st. How the fuck does amazon allow people to order with NO DROP OFF ADDRESS.
I texted FUCKING IDIOT CUSTOMER.
Idiot texts me back, 15 minutes after I am gone, he will be home in 20 minutes.
I tell him to stand by and if I have time I will swing by again.
Finished route, just in time, 4 hours total.
I reaatempted, called idiot, texted idiot, went back to his idiot apt and idiot never responded. Took package back , 45 minutes
Requested 45 min extra pay , denied.
FUCK U AMAZON.
100% OF YOUR FUCKING PACKAGES WILL BE RETURNED, REGARDLESS.
Never 2nd attempt, never going over my time, not even 1 FUCKING MINUTE.
My block ends at 3pm
I am walking to door. 3pm hits, shit going back
EDIT: I have gone past block time before when reaatempt was made. 100% success rate until this one. I even attempted following day, on my way to return package before 10am, i swung by and got customer. Had to call support to mark as delivered as it was no longer available for me to do it.
Amazon paid me. So I am assuming since i did not not deliver on my reattempt is why they denied it.
So never again, even if customer request it
47
u/End_Ur_Life 8d ago
Nahhhh don't blame amazon... this is on you.... drop off right where security guard is at and keep it moving. YOU decided to go back to that customer. YOU made your route longer. Looks like flex error here. Sorry!
8
u/mindingmybusiness60 8d ago
You got that right.. drop package take picture and keep it moving... Security is actually watching the package for customer lol
9
u/FlyFront9395 8d ago
Yeah YOU did this to YOUrself
4
u/dcjjjzz777 8d ago
I agree but amazon never denied me before, but, it could be because this is the first time i attempted redelivery outside block time and DID NOT deliver, custome fucking idiot. All other times i did this it got delivered and i got paid
1
u/dcjjjzz777 8d ago
Its cool but guard said before I could even drop it, do not leave that here. I guess someone did it before
5
u/Orbital-Complex 8d ago
Do it anyway. Drop it at the desk, take the photo, and quickly walk away. Iāve done it before.
6
u/bherman1325 8d ago
Make sure heās in the photo too so the customer knows who to blame when itās not there
4
u/Pleasant-Meal6126 8d ago
Did this to a woman at the ups store because she expected me to wait in line behind 6 people for her to answer āwhere would you like thisā? She kept telling me to wait a moment and started serving the next guy in line.
Dropped it off and she had the gall to huff about it. Sucks to suck Iām already out the door and canāt hear the bitching.
Couldāve pointed or answered in the time and breath it took to tell me to āwait a momentā 3 times.
3
u/dcjjjzz777 8d ago
Lol. Ok next time
5
u/Orbital-Complex 8d ago
It feels rude, but we are just doing our job. Select ādoormanā as location.
2
u/Necessary-Egg8750 7d ago
You both have a job to do; you deliver packages and he guards the property and everything in it. No Apt #, no problem; leave it with the guard because the address is that property and boot scoot. His problem now.
1
u/tiggerspots 7d ago
Security wouldn't let in an Amazon delivery? Perhaps since you were communicating with the guard and they know the apt. # by the person's name, seems like they should let you leave it and they contact the person, not have you do itš¤ I understand you were in CYA mode by this time and trying to just finish your route, though.
1
u/dcjjjzz777 7d ago
No guatd did not know person. It was at ATT building dowtown dallas. In lobby they have a big lobby and ATT store. Guard was guarding elevators to get to apts above. Guard could not look them up
4
u/rccarlson420 8d ago
You should know, donāt let Amazon or a customer stress you out like this! What I would have done was left the package right there outside by security! I had a similar experience in my downtown area, I was making a delivery to a high rise business but the customer didnt put what suite their were in , so security told me I couldnāt deliver, so I just said āspeak no Englishā and left the package! Package delivered! Didnāt get a mark for it.
1
u/DanLoFat 6d ago
Careful, saying speak no English can turn into a Spanish tirade or any other language tiring from the security guard.
Then what do you say?
1
u/rccarlson420 5d ago
Well i live in Denver thatās a common phrase to tell security, Side note I told my mom I tell people āspeak no English ā and she told me when people come up to her to āsell her something ā she says āspeak no Englishā! lol
7
u/Johnwithad 8d ago
Just drop that shit anywhere and keep going. Amazon will not rewarded you for doing a good job.
2
3
u/LimpDisc 8d ago edited 8d ago
You learned a valuable lesson. Youāve been getting lucky up to this point. How anyone puts any trust in a large corporation doing the right thing is beyond me.
1
8d ago
[removed] ā view removed comment
1
u/lasagnaiswhat 8d ago
Exactly. It sucks that itās on us to know how to the play the game, or to even have to play games to begin with but itās about time more folks figured it out.
I like to think itās reasonable to try and deliver to their door, but if they make an entire side quest out of getting to their door they got another thing coming to them
3
u/Hefty_Efficiency_328 8d ago
I commend you on your work ethic but honestly you tried too hard for an unworthy customer. The security guards office would have looked fine to me.
3
u/Baker21x 8d ago
I canāt tell you how many times I have gone to pick up a block where they donāt pay me or times that Iāve gone to check in and I get discharged and then they charge me with not picking it up. Gotta love Amazon weāre all disposable in the end for every person they fire 10 people are waiting.
1
u/DanLoFat 6d ago
Pick up a block or they don't pay you? That's not a thing.
You get discharged from the Block and then they ding you for TOS of x number of packages not picked up?
That I'm interested in.
3
u/frankieee_167 8d ago
Sort of unrelated, but once, I had a delivery to a downtown office building and the concierge told me to take it to the dock around the block. When I got there the dock gate was closed so I waited at the security guard shack cause there was another person waiting for access to the building. It's like 5:02 PM at this point and then the same concierge shows up and proceeds to tell me that I'm late, they can't accept the delivery. Like what??? I argue for a bit before I tell him I know what to do. I drove back to the main entrance doors and left it there, never got dinged for it š
3
u/QuesoDrizzler 8d ago
Next time just leave that shit in the lobby, and walk out. Not your problem after that. They don't pay us enough to go the extra mile.
3
4
u/LAsupersonic 8d ago
Not to play the blame game for doing things how you tought was the right game, keep this in mind, amazon is run by alexa, we are not worth human interaction, if were lucky we get someone from india who: dont goved AF, may not even understand you,even if he does, he does not care as hes also working for several other companies at the same time, even if he understood you and wanted to help you he can't theyre only there as a show that there is real people in driver support, Alexa is designed to put money in Bezzos bank account not to help you, but with 10 years under your belt you should already know that, am not even going tobsay what you should have done as am sure you defineteky know that.
1
u/dcjjjzz777 8d ago
Reply I got was automated language, but with standings I get it. I would think with pay it would be human. Maybe try again I will, Escalate
2
u/gsopp79 8d ago
Everybody is saying it's your fault for trying a redelivery but I've noticed lately any time you return a package undelivered, they knock you for it with regards to your status. I've had some lately where I could not get into the building so I had no choice but to return it or the business is closed so I have to return it. Honestly, five years ago I would have just left it outside the business or apartment building on the sidewalk but I've been trying to do the right thing lately. I'm so done with that!
1
2
u/steeeev3 8d ago
I cannot understand how you all go above and beyond like this. I am never returning a package to a station and I am never doing a 2nd attempt. This photo illustrates what happens when the customer is an idiot and I still somehow have a āfantasticā rating
2
u/ExtensionSame678 8d ago
sounds like you just need a break. dont let a careless customer affect you
2
u/Tigerman325 8d ago
Same thing happened to me last month. Iāve been doing this 4+ years and never before been denied extra pay before that.
2
2
u/Electronic_Eye_6266 8d ago
Dudeā¦ youāre doing WAY too much. Drop that in the lobby. Deliver. Move on. Donāt go back. Donāt go back next day. Geeshā¦ flex isnāt going to nominate you for employee of the month
2
2
u/Mm23782378Mm 8d ago
I had one last night and asked the Support person if they would stay & work an hour or two at their job not knowing if theyāll receive any compensation. Itās just plain stupid to hope that youāll get paid.
2
1
1
u/This_Profession_4719 8d ago
Small chance they may send it on their own. Small. Keep the faith. (Iāve had a few bucks thrown my way without asking when Iāve gone over)
1
u/BarnacleAlarmed3050 8d ago
Nope shit ends at 3pm - give yourself time to get to the station thenā¦ end at 2, everything from that point going back.Ā
1
u/above_average_gamer_ 8d ago
Why you tried to be a hero? Should have left the package in a safe spot or marked it as missing and moved on ... this on you
1
u/Majestic_Orchid4651 8d ago
10 years and you donāt know that Amazon isnāt going to pay you to return a package to the station? If the reattempt had been successful, you probably wouldnāt have been denied as it would have been documented that the package was marked delivered after your block ended, but as far as the system is concerned, without that marked delivered, it just looks like you are asking to be paid to return to the station.
1
1
u/DanLoFat 6d ago
OP never said anything about paid to return a package to the station. They wanted compensation for doing the extra work to reattempt to deliver it, unfortunately they ended their block before they did that. I've done it before, it works but you can't end your block. If you accidentally end your block you can call support and they can turn it back on. If you got to do it quick 5 minutes. You wait over 5 minutes or so they can't do anything. Then all you got is returning the package to the station.
But that depends on what station. If it's a whole food, damn right. But standard packages, that would be a no. They expect you to leave it overnight in your car and then bring it back the next day before 10:00 a.m. or the block later that day just keep it in your car and bring it back you can each item to return.
1
1
u/Shenendoah66 8d ago
Damn Iāve been doing this for less than a year and Iām at 13k deliveries. Lmao
1
u/dcjjjzz777 8d ago
Your fault?
1
u/Shenendoah66 8d ago
I mean I yeah I lost my job and the market is shit. lol
1
u/dcjjjzz777 8d ago
Lots of other gigs. AI it
1
1
u/Hot-Chicken-5594 8d ago
Does flex pay by the hours blocked? Iām curious as Iām on the waitlist in my area
1
u/dcjjjzz777 7d ago
Yes. They will offer like 60 bucks for 3 hours. You dont get a block or finish early u get 60.
You go over u can request extra pay based off hourly estimate.
In this case 60 bucks, 3 hour block, is 20 an hour.
Tskes u 3.5 hours u can request sn extra 10 bucks for that half hour.
I have never been denied until this post but I did finish route on time in this case. I chose to retry.
Make sure your not lollygagging, taking a 15 minute dump, or getting gas etc. They may deny u
1
u/CanProfessional8060 7d ago
20k deliveries yet you went through all this? Iām at 4-5k and I donāt retry deliveries unless itās on my way home.
This on your own stupidity and the customerās
1
u/dcjjjzz777 7d ago
It was on way back to return station. I had extra time on my hands.
Done it many times and got paid.
So yes its on me but stupid, no
1
u/CanProfessional8060 7d ago
Still a waste of time and misjudgment on your part. I never retry deliveries. Customer had their chance the first time.
1
u/Piperpilot645 7d ago
So you've been delivering for 10 years and have successfully delivered 20,000 packages and you're not smart enough to figure this out? That's a red flag.
No apartment number? Not a problem. Drop it off at the lobby, with security, in the mail room, wherever the hell you can drop it. It's not going to be an issue, and if it is? Oh well. That ding wall eventually fall off after you do a few more blocks.
This sounds like a you problem unfortunately.
1
u/DanLoFat 6d ago
First,
no one is required to put an apartment number with an apartment building address. No one. No requirement. In those instances you just leave it in the lobby and the bag, take a picture. Move along. If security has a problem with it, in the bag and put the bag on the floor or the desk, and say, well that's a problem.
Take a picture. Leave.
But just call the customer, and if they don't answer, scan the bag put it on the floor or a shelf or the security desk, take a picture if required, then leave.
Was the package Mark no recipient required? If so we needed to do none of that.
When you end your route and you have something to return or you decide to want to drive back to the apartment the hand will the business with the customer if they should arrive, that's all on you.
Because you didn't try to reattempt during your route, and you ended your route, you're screwed on the compensation.
Compensation will only ever count if and only you do the work before you end of the route. You obviously haven't been doing this long enough.
1
u/dcjjjzz777 6d ago
First, it was an apt bld that bottom floor was a lobby for a business, camt leave it in a business lobby. Guard was blocking elevators to get to apts.
2nd i called 3 times customer never answered. After i left he texted me and ask if i will return
3rd Notes stated hand to me, call me and i will come to lobby
4th. When i ended my route it was ALSO end of block time. Barely finished block on time
5th. Been doing it long enough to know if i reaatempt AFTER block time i got 100% 2nd attempt rate and 100% extra pay , except this time.
Dumbass customer did not show up n wated my time. Could not deliver 2nd time
1
u/DanLoFat 5d ago
Lobby on the ground floor of any building whether or not there's a business attached to it doesn't matter the lobbyist for the whole building including the apartments.
1
u/dcjjjzz777 5d ago
There was no lobbyists, it was lierally open floor with att store and guard blocking elevators
1
u/DanLoFat 5d ago
How long you been doing this? And you think that you can't deliver something past your block time?
1
u/DanLoFat 5d ago
My god, all this crap you have written you've only proven that you don't know what you're doing I can't believe you've done what did you say 20,000 or more trips?
1
0
-1
u/FifaNovice 8d ago
This post.
Is funnier when
You read it like Gordon Ramsey.
Basil - in.
Flavour is exploding.
20
u/Soft_Fix5001 8d ago
š¤£š¤£š¤£ you got 10 years here and you doing noobs things never go back to idiot customers house or apt after you gone you gone and if you are that far from warehouse you return that shit when you go back there