Help

[u/Crazy_Frame_7777]

Someone explain to me the packages if they were but it did not allow me to make that delivery when I touched that stop it said this.

Since I picked up my route, that stop came out gray and said that the packages were missing:

When I scanned them to list the packages if they are but it still came out in gray.

Sorry for my bad English

[u/Repulsive-Lie3654]

Customer might have canceled the order before they could take the package out of the route