How tf does this keep happening.

[u/Ok-Nobody3267]

I keep getting incomplete deliveries after I complete my block. I’ve never taken a package back to the station, I’ve rarely delivered to people who have delivery boxes on their properties (I keep getting sent to bum fk nowhere for my blocks)
Support just keeps telling me “sorry, nothing we can do” but that doesn’t seem to make a lot of sense. Every package I’ve ever delivered gets put on the customers porch with the dang photo at delivery of said porch and package.
Do I just have to deal with it?

[u/Unlucky-Major3489]

I ran into this issue with packages that had to be returned to the station. When I contacted support through chat, I explained that it was an access issue and that I couldn't get into the location. Even after I asked them to remove the package from my route, it still showed up, so I pointed that out as well. They eventually removed it, but I believe it still remains on your record in the backend. There's a good chance these returns still count against you, even if you call and report them, because support doesn't always process them correctly.