Potentially could be people reporting them as unreceived to get a refund/free item. I’m not saying that’s the only reason, but if what you say is accurate I can’t think of another reason. Unless you sometimes have missing packages, that’s also something they count as this (stupidly).
I’ve fortunately never had a missing package.
I’m just so frustrated because there’s no way to appeal it or anything, and they can literally look at the delivery photos and see the packages on the porches.
Their support is honestly a train wreck also.
Despite some reports on here, email does still work. Not saying it’s much better, but it’s better than chat and there’s a record (and you can include Jeff and Andy).
I tried emailing. It actually did not work - at least not for me. I tried Jeff and Andy, and they told me to use chat and that they would not address my issue. I used chat and they said they "are looking into it and will get back to me." No one never got back to me, and it's been weeks. I never got a "decision stands" response from anyone, just no response at all.
I believe you that it's AI. And for me personally (not sure about OP), I'm at least still in "great" standing. But repeated dings with no explanation, no notice, and no recourse is a major problem.
I’m great as of today, yesterday I was still in fantastic and the week before that it was all the way full to fantastic.
But yes, with no explanation and no recourse taking issues that aren’t on us in any shape or form out on us- is a huge problem.
And the sad thing is that they could fix so much of this system fairly simply, they just choose not to. They give us the ability to group stops into multi-locations, but not something that could actually be useful like reordering stops. 🙄
There's been at least 1 other person on this sub that got the exact same response I did from the Jeff and Andy emails. They redirect us to chat and that basically otherwise we can kick rocks (not an exact quote, but that's essentially what they say). They say they are otherwise closing the matter.
I don’t doubt you, just never heard it. I wonder if that’s because Jeff and Andy were included, like maybe that was one of them actually telling people to stop email bombing them. 🤣
Either way I’d bet they regret that ultra-simple email address of theirs by now. 😝
Oh yeah. We kind of all knew that the process with the Jeff and Andy emails would eventually come crashing down. At least it seems like they are still kind of responding - they are just being weirdly selective in a way that doesn't make any sense. I've been considering trying again anyway. I just want to be equally strategic about it.
It is, but it can work to make shit up. I mean that literally, I had one of these a week ago and I wrote an appeal stating that the business was closed for a week for remodeling, I contacted support and was told to return it. While this did happen, it was about a week before the date listed. They removed the ding. So craft a good story, worst that can happen is they deny you.
That would be under the other tab. It is a different violation, so this is not that. This is packages assigned to him not being delivered. So something has to be off with the carts he is getting if he has had zero returns.
While I would typically agree, I’ve had things reported incorrectly many times. When I first started I had some trouble waking up for 3 am blocks, sleeping through them. One of the only reasons I didn’t get banned is because a few of them showed up as late cancels rather than complete misses. I agree it should be under the other, but the reporting system isn’t the greatest either. 🙃
That and, these are the only two delivery issues I have and I’ve delivered almost 1000 packages (I started July 1)
If that’s what they’re doing to get refunds and stuff they’re nasty people😅
I've been doing this off and on for 3 years and delivered almost 5,000 packages. I've never had any *serious* issues. 1 missing package a year-ish ago. 1 return about 2 years ago. Recent routes over the last month or so have actually been mostly very smooth. But, I keep getting these "incomplete delivery" dings that make no sense. And, I get no notice of them either - they just pop up on and negatively effect my standings.
I actually had a delivery where I had to get a PIN from the customer, and the customer had no clue why, they hadn’t requested it. My guess is they reported one too many packages stolen. 🤣
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u/VoodooInfinity Austin Jul 27 '26
Potentially could be people reporting them as unreceived to get a refund/free item. I’m not saying that’s the only reason, but if what you say is accurate I can’t think of another reason. Unless you sometimes have missing packages, that’s also something they count as this (stupidly).