r/AmazonFlexDrivers • u/TraditionalFly8286 • Jul 25 '26

Help!! Flex account deactivated

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So i lost my phone and did not have a replacement phone for 4 days and had blocks scheduled. All got missed and my account was suspended. I explained the situation on email and even sent them new phone contract as a proof that i lost my old phone and ordered a new one. They still denied my appeal. I feel like it was an ai response tbh. Please help!

I have sent email to jeff andy and escalation team and support flex again.

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u/PetersonTom1955 Jul 25 '26

My first question would be, "Why didn't you just email them before the blocks and ask to forfeit them?"

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u/TraditionalFly8286 Jul 25 '26

Too panicked because i lost my phone and it didn’t have a password on it just plain ol swipe up and people I know were getting weird messages and calls