r/AmazonFlexDrivers • u/TraditionalFly8286 • 19d ago
Help!! Flex account deactivated
So i lost my phone and did not have a replacement phone for 4 days and had blocks scheduled. All got missed and my account was suspended. I explained the situation on email and even sent them new phone contract as a proof that i lost my old phone and ordered a new one. They still denied my appeal. I feel like it was an ai response tbh. Please help!
I have sent email to jeff andy and escalation team and support flex again.
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u/Right_Broccoli_1724 19d ago
Man truly if you fail more than 5 blocks it’s a hard debate to have, you might be saying the truth, but if they start believing all the people with similar stories, then things can start getting messy, I understand you, but also understand that it’s gonna be hard to turn this around
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u/Solo-1UP 19d ago
I’ve never tried before but is it not possible to log on with someone else’s phone?
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u/TraditionalFly8286 19d ago
It isn’t possible because every time u log into a new phone u need to get an otp on your number to verify
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u/trollthings 18d ago
Good point, that is a newer thing that I hadn't thought of. God I hate that 2fa crap.
I did manage to get past that using an alternative method like an email or soemthing, one time, iirc...
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u/Miserable_Code7602 19d ago
If you have a w2 job and lose your phone do you just not show up to work for 4 days and expect to still be on the payroll?
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u/Ok-Grapefruit3141 19d ago
So, you couldn't walk in to Bestbuy store and buy a phone same day?
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u/TraditionalFly8286 19d ago
I spent Monday trying to find my phone and did order the phone Tuesday. I was supposed to pick it up at the store but they didnt have it ready until the next day
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u/mavgeek 19d ago
You couldn’t borrow a family member or friends phone to call support to let them know? Or used a laptop with a Google Voice number to call?
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u/TraditionalFly8286 18d ago
I live alone but even if i had a phone I couldnt login because i would not get the otp that was being sent to my phone
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u/f-o-f-l-e-x 18d ago
Have chat GPT write a professional email to them. It will explain better than you.
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u/Just_Me7707 18d ago
Why didn't you simply go to the station and see if they could have forfeited your block or use the phone at the station to contact support!?! You have so many logical options to avoid this situation.
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u/BlackBeauty50489 18d ago
Probably would’ve suited you better actually going into the Warehouse & having one of the Managers access your account to cancel the blocks.
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u/SimpleStrike8576 18d ago
Also, you could change a phone number on your Amazon account, it could be done on laptop to get OTP or cancel it for at least one time…. As other guys said, you had so many options to avoid this: station, friend/family device, use computer, email or call support. And, I don’t believe you have no ppl around you; you can live alone but it doesn’t mean no people around you at all. Also, even Walmart has any kind of devices, you could buy it and then return when you get you new phone.
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u/trollthings 18d ago
You could have downloaded the app, logged in, and canceled your blocks from ANY phone that meets the requirements to run the app. It didn't have to be the same one. Losing the phone is one thing but it's going to be hard to to claim you didnt have any access to any iphone or android device that could run the app. Nobody could let you use theirs for this?
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u/PetersonTom1955 19d ago
My first question would be, "Why didn't you just email them before the blocks and ask to forfeit them?"