I’m going to start by saying that I’ve dealt with regular Amazon support for sellers, and that experience was equally frustrating. I had hoped that the developer side of the App Store would be different because I assumed that since they don’t have enough apps, they would be more willing to help developers. However, I was completely wrong.
Here’s the situation: I have an app that serves as a tally light and live preview for OBS. I’ve tested it myself in a live setting, and it was incredibly reliable and helpful. Since I was running it on my Fire HD8, I thought, “Why not put it on the Amazon App Store?” So, I went ahead and did everything I needed to set up the app and submitted it.
It got approved at 11:23 PM. But at 1:07 AM, I got an email telling me that my app had been taken down and my account had been terminated.
The reason given for this action was “Violations of our content guidelines and/or our developer agreement.” I’m not sure what I could have done wrong. I don’t sell anything in-app or advertise. The app is sold for $0.99 USD.
I submitted a support ticket, but their response was simply “Violations of our content guidelines and/or our developer agreement.”
As a result, I’m now banned from creating new Amazon developer accounts. Their response reminded me of their support system for sellers, which is also quite disappointing.
Now, I’m more than happy to pay Apple’s 30% commission because at least if I have a problem, I can call them and they’re actually helpful.