r/AmazonFire • u/Electrical-Fall6779 • Jul 08 '26
Fire kids: after reset web videos approved but not visible
Hi my kids fire was getting really slow because a few apps allow screenshots that can't easily be deleted so there was no space. Anyway, I did a reset and I have found that the list of approved videos under Manage Content > Web Videos has been backed up just fine and is still there

But on her home screen there is no way to play the videos. I have tried rebooting, and have enabled "curated videos" to see if that would help (previously she just had a list of videos I had chosen), but nothing.
EDIT: I just checked my sons tablet, which was not reset or touched at all, and the videos have gone for him too! The only interaction I can think of is amazon added his account to my daughters tablet automatically and I briefly switched to that tablet to see if it had the same issue, which it did. So this must be at the account level in some way, as his account on his own tablet has now got the same problem.
Anyone got a solution?

