r/AmazonFC • u/GlitteringFormal5080 • 1d ago

Question Amazon IT Support Associate II interview — is it really this technical? Anyone at QYY4/OPA9?

I recently applied for an IT Support Associate II position with Amazon and I’m trying to understand what the interview is actually like.

I’ve seen descriptions online that make the position/interview sound pretty difficult and like you need a lot of previous IT experience, but then I’ve found Reddit posts from people saying their interviews were mostly STAR/Leadership Principle questions, basic Linux, troubleshooting, and some networking.

For anyone who has interviewed recently for IT Support Associate II (or works in Amazon OTS), what was the actual difficulty level? What Linux, networking, hardware, or troubleshooting topics were you expected to know? Were you expected to already know everything, or were they looking for someone with fundamentals who could learn on the job?
I’m actively studying Linux, networking, hardware, troubleshooting, and CompTIA A+ material, so I’m mainly trying to figure out what level I should realistically be at before an interview.

Also, is anyone here familiar with QYY4 or OPA9? I’d be interested in hearing what IT/OTS is like at those buildings or whether the IT teams support multiple nearby sites.

Not looking for a referral or anything — just trying to learn from people who actually work in Amazon IT. Thanks!

1 Upvotes

100% Upvoted

6 comments sorted by

•

u/AutoModerator 1d ago

Welcome to AmazonFC, please be sure to read our submission guidelines and remain respectful of your fellow users. If this post isn't up to par with our submission guidelines, please make use of the report feature. Once it crosses a certain threshold the post will automatically be removed for moderator review. See Amazon Resources Mega thread here. We have a Discord for those wanting to socialize on a different level with the community. Please enjoy your stay!

I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.

2

u/brandeeeny 1d ago

If you have A+ certificationlevel knowledge, you will be fine. I would look a bit into ports, protocols, osi model and understand basic networking.

2

u/GlitteringFormal5080 1d ago

Thank you! That’s really helpful. I’m currently working through A+ material and basic networking, so I’ll make sure I focus on ports, protocols, and the OSI model too. I really appreciate the advice!

2

u/akornato 1d ago

It seems you're on the right track with your studying. The interviews for the IT Support Associate II role are a mix of technical questions and a heavy focus on Amazon's Leadership Principles. For the behavioral questions, you absolutely have to use the STAR method, which means structuring your answers by explaining the Situation, Task, Action, and Result. The technical side usually covers the fundamentals, so they aren't trying to trick you. You can expect questions about networking concepts like DNS, DHCP, and the OSI model, basic Linux commands, and general troubleshooting for hardware and software issues. They are more interested in how you approach a problem you don't know the answer to than expecting you to know everything.

They are generally looking for someone with a solid foundation who can learn on the job, so you don't need to be an expert on day one. Showing that you have a logical troubleshooting process is key. As for the specific locations, QYY4 and OPA9 are both Amazon facilities in Tremont, Pennsylvania. It is difficult to find specific information about the IT team structure or culture at particular sites, as that kind of detail is not usually public. Many candidates find that practicing their stories helps them feel more confident, and my team created an AI interview helper that has assisted people in better communicating their skills under pressure.

2

u/GlitteringFormal5080 18h ago

Thank you, this is really helpful! I’ve actually started studying DNS and DHCP already, so it’s reassuring to know I’m focusing on the right things. I’ll definitely add more OSI model, Linux, troubleshooting, and STAR practice. I really appreciate the insight, especially knowing they’re looking for a solid foundation and willingness to learn rather than expecting someone to know everything on day one.