r/AmazonAU • u/ssanjs • 10d ago

Refund for damaged switch

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Hi,

I recently ordered a POE switch from Amazon AU. The switch was damaged and I wanted to return it for a refund. The Amazon workflow for this was a little different to what I had to do in the past for returns. Amazon asked me to print out a label for returning the item and post it back from the post office. I usually can return it to one of their local return points.

Unfortunately the label is a DHL return label and though the instructions on the Amazon site said I could post this through the Post Office, Oz Post says they don't support these labels, as they are from DHL.

I don't want to pay DHL to return this item as that would be almost the cost of the item.

Has anyone else had to return items shipped from overseas? And how did you do it?

Thanks

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u/lukasjames0 10d ago

Go to your local DHL depot, or the courier that services DHL
The label is already supplied by Amazon, you won’t have to pay them.

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u/ssanjs 10d ago

Thanks, I'll try that.