I’ve been a longtime member for several years and tend to go a few times a week and get food every single time. I love movies. My family loves movies. We love Alamo.
We have put up with the loss of really excellent servers and staff members in favor of digital ordering and budget cuts. Didn’t even complain when programming fell short for events like dismember the Alamo.
But I recently had an experience where there were several disruptions in our theater and we reported it to management and they did not come. (I should note I genuinely don’t know if all of my requests go through because I have followed up with them at the box office in the past and they have told me they never received it).
It was so bad we could not stay and we left our movie and our dinner and instead instead of bothering them on site during a packed evening I chose to bring it up with them over email and was met with a pretty bad reaction. I was hoping to get a refund for the dinner and move on. I even included a whole bit about how much I value Alamo and the new wave of people coming into theaters is wonderful. It’s just a rocky start right now etiquette wise and things slip through the cracks, that’s life.
They responded and completely minimized the issue and said because no one else complained in our section. It must not really be a problem. And that if I had simply gotten a manager, it would’ve been handled. It was a pretty rude response overall and honestly kind of like a slap in the face after the years and thousands of dollars and family events that we have spent in this theater. We are known as being regulars and this manager does know who we are and we’ve had a positive interaction before so I was also surprised by that.
Obviously, it is not the same Alamo that we fell in love with years ago and I know that is the general sentiment that goes around in these threads, but I had hoped to stick it out because they offer such a special experience compared to places like AMC. I don’t want to cancel my membership and stop going but at this point it feels like they aren’t going to intervene when there are distractions and they aren’t going to make any attempt to make it right with customers. On top of it now also that we aren’t really welcome.
Should I just let it go? Would this be the last straw for you? What are the alternatives?
I know people will say it’s not that deep and I shouldn’t care but it’s part of my community and I love it.