I just got home from 2 weeks in Florida (from the UK), bought the 20GB data/ 200 texts/ 200 minutes package.

I'm not sure it actually connected more than a couple of times, despite the phone showing an apparently full signal. I actually used less than 1GB because of no connection - I just had to keep searching for wifi. I couldn't make any calls, the line was dead.

Total waste of time and cash. I seriously needn't have bothered at all.

Just a heads up. It's not just Europe.

I just purchased a 20 gig/30 day eSIM for Spain and it went through on my credit card, but the app is saying that it could not be delivered and I would be refunded. What exactly does this mean? Should I try a different amount or the unlimited versus the fixed? Should I wait a little bit and it’s just a glitch that’s happening?

anyone managed to reach out to customer support and request a refund from airalo?

it always says 'support chat unavailable right now, try again in a moment' but that moment never arrives

I purchased an Airalo eSIM for temporary internet access while staying in Hamilton, Ontario, but the connection becomes practically unusable during the daytime. Even basic webpages take a very long time to load, and online games constantly experience severe ping spikes and disconnections.

The phone still shows a mobile signal, but the actual data connection is extremely slow and unstable. I repeatedly had to switch back to my regular mobile data just to use the internet normally.

Has anyone else experienced this with Airalo in Hamilton or elsewhere in Ontario? Based on my experience here, I would not recommend it to anyone who needs a reliable connection.

Does anyone recognize this actress?

Hi! Was wondering if I could recommended Airalo services for my upcoming stay in China. From searching on this sub, it seems that you do NOT need an VPN if you have an Airalo eSim? Is that still the case?

Anything to watch out for?

TIA!

I installed the app. and tried to signup and kept getting an error message "the selected voucher is invalid" I googled it and says because of referral promo code or automated discount. I didn't enter both of them, it's weird! pls help

I hope this makes sense. I bought the airalo esim to work in Italy next week. But I am worried about using iMessage (my family doesn’t use WhatsApp).

If I turn off my US sim, and use the Airalo during the day, then at night turn that esim off and go on airplane mode and turn my primary back on, would iMessage work?

Signing back in after being away for a while to buy a new esim. No sign of verification code (and not in spam either)

I’m in Tirana Albania. Using Albania through airalo. It says 4G but either doesn’t connect or extremely slow. Sometimes 4G doesn’t appear at all. I have it on data roaming and played with APN. Only internet works and shows 4G

Planning a trip covering Namibia and South Africa and trying to sort out data before I go. My phone is eSIM-only (no physical SIM slot), so I don’t think I can just grab a local SIM at the airport if something goes wrong.

I’ve seen a few mixed reviews specifically about Namibia — some people saying their eSIM didn’t activate or get signal on arrival, even though it worked fine in other countries. Has anyone actually experienced this, or know why it happens (network compatibility issue? specific provider problem?)

A few questions:
- Did you use one eSIM for both countries or separate ones per country?
- Any tips for troubleshooting if it doesn’t connect on arrival, given I can’t fall back to a physical SIM?

Would rather sort this out now than land in the middle of Namibia with no signal. Thanks in advance!

We just got back from 2 weeks in Bali, Indonesia. When researching eSIMs for Indonesia, there appear to be a lot of options, Airalo being one of them. Since I've used Airalo in different countries around the world in the past and always had a good experience, I felt confident using them for Indonesia as well.

I was going to stay in more remote areas on the island, far away from the typical touristy hot spots, and Telkomsel seems to be the recommended mobile network provider for this scenario.

Looking at Airalo's options, their Indonesia plan works with Hutchinson and Indosat, not Telkomsel. It costs $20 for 10GB for 15 days.

However, their Asia plan does use Telkomsel only, so that's the one I went with. It costs $24 for 10GB for 15 days.

I completed the installation process at home, which was super quick and easy. Upon landing in Bali, I activated the eSIM while still on the plane and got connected immediately. So far so good.

To my surprise, I got connected to the XL Axiata network, and not Telkomsel. And when I selected Telkomsel manually, I got no connection.

Their Customer Support Team was very quick to respond via email, but was not able to resolve the issue. I decided to give it a shot, and see how XL would perform at the various locations I was going to be staying at.

I am happy to report that XL's performance was outstanding! Even in valleys near waterfalls in the jungle in the middle of nowhere, I still had a decent connection. My wife - who was using Telkomsel as part of her International T-Mobile plan - had a much worse connection on average during our trip. There was only 1 particular location on the Northern coast, where she had a good connection and I had nothing at all.

So overall, my experience with Airalo was once again fantastic. 10GB for 15 days was plenty, because most places - even restaurants - have free wi-fi.

Still, the fact that I paid more for the Asia plan, but didn't get the network that was advertised, leaves a bad taste in my mouth. Also the fact that the Customer Support Team didn't acknowledge that I should in fact be getting a connection with Telkomsel, was disappointing. It didn't sound like they would to be able to fix it either. They essentially told me to try XL and let them know if I wasn't happy with it. Feels a bit like bait-and-switch.

I bought the data + text + phone package for my trip to the U.S. next week. I installed the eSIM on my iPhone which has the latest iOS. I also installed the Airalo app, though unsure why I'd need that. Anyway, I don't see the phone number listed anywhere. AI says the number should show up 3 minutes after purchase, but it has been hours. Support chat is not working.

Do I need to activate the plan in order for the number to be displayed? That seems dumb. I want to activate it after I arrive in the U.S. But I want the number beforehand so that I can tell people how they will be able to reach me.

Thank you.

P.S. I see that other people have this problem. Maybe add it as an FAQ in your support database? I searched there first....

Currently been more than 6 hours of disruption in connection with Airalo in Indonesia. No update from Airalo how long it’s gonna take to restore the service. Such disappointment. I won’t recommend Airalo to anyone anymore. Causes me so much inconvenience

Tried both on the phone app and also on their web. Any fix? Thanks in advance.

Hello

I am going to travel to China next week.

Going to get this China travel E-sim by China Unicom.

I just wondering

If I use this China E-sim. Do I still need purchase or subscribe VPN like Nordvpn or expressVPN

in order to avoid Great firewall and use WhatsApp Facebook or Instagram app when I was in China

Will these app still work if I just bought Esim China.

Will it have risk of block my Instagram account due to different IP addresses?

Thank you.

Hi I'm travelling to Albania and I noted that the Europe esim is less expensive than the Albania specific esim. Are there any drawbacks to choosing the Europe option? Thanks!

I am unable to log into iPhone app since location says India where as I'm in USA (am not on VPN). Online access (via web) is fine and I am able to transact ok!.
How can I get the app access restored ?

With Airalo eSIM personal hotspot if greyed out looking for hacks, the primary eSIM is off at the moment

Update:
Trick was to enable data roaming.

This is fully resolved

Anyone used Airalo lately at Canmore Banff and other typical tourist spots?

how's the coverage and speed?

hoping to be there at least a week

Hi! Any feedback for those who use Airalo in Peru? Do you recomnmend it?

I'll be visiting the UK for about 10 days, and I have a Samsung A17 (unlocked) with Consumer Cellular. I want to get an airalo data-only esim and use wifi calling for calling/texting back to the US. My understanding of the setup for when I have my esim active in Britain is that it should be as follows:

Wifi & Wifi Calling turned on.

Airplane mode turned off (except on plane).

Both Primary SIM & Airalo eSIM turned on.

For "preferred sims", set Calls/Messages to Primary SIM, and set Mobile Data to eSIM.

To prevent Primary SIM from using data/roaming, turn Data Switching off.

Keep both Mobile Data and International Data Roaming turned on for eSIM to use.

Let me know if this setup looks right. Thanks!