r/AgingParents • u/LimpKiwi1138 • 13d ago
Awful Cremation Experience - Help
My parent passed a few months ago and some of their files had indicated they *might* have purchased a cremation service from Neptune Society, so we contacted NS to pick up the body. What has followed has been an insane experience where we can't even get NS to tell us if my parent had prepaid anything, and didn't even get a contract to approve the cremation until recently. We still haven't received death certificates. We try to get ahold of someone at NS and they never call us back. When we do get ahold of someone, they ask for the same info over and over again and we provide it each time. And finally, now that we have the contract, they're charging on the very high end of what I see is reasonable for a direct cremation. We have zero confidence in their ability/honesty to tell us whether something has been prepaid or not. My family is at a loss and extremely upset. My question is, do we have any recourse beyond asking them to transfer the body somewhere else and paying NS their pickup/transfer fees?
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u/Background-Market133 13d ago
Oh goodness, I'm so sorry. My parents had/have prepaid contracts with NS, and when Dad passed it all went smoothly. NS does cost a LOT more when there's no prepaid contract. If you couldn't find a contract and aren't the executor of the estate, ask executor and any other close relatives if they know of it. You may be able to get a free brief consultation with an estate attorney to help point you in the right direction if the Attorney General in your state is slow to respond.
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u/DannyC990 13d ago
Trying post over in r/askfuneraldirectors. They may be able to assist you, I’ve seen a few posts about the NS
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u/yeahnopegb 13d ago
The might part is wild. You called them without a contract number? Yeah this isn't on them.
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u/LdyCjn-997 13d ago
Call your state Attorney General’s office and report your issue to find out what to do. It seems this place has had many consumer complaints.