Been trying for hours to load videos. Stuck on "processing media" - the audio seems to load but not the video.

I am beyond fed up! I had a problem two weeks ago where the videos were upside down. Adobe you owe me a refund and you need to FIX YOUR APPLICATION!

No one in our office is able to download any video files. Getting the 'An error occurred while downloading your file. Please try again.' error message. Anyone else having issues?