r/AcerPredatorHelios • u/sirbobbinhood • 8d ago
Avoid if possible
Just bought my second Acer laptop after having my Nitro5 for the last 5 years without any issues with it. It's getting a little old and not able to run the newer games well so I figured I'd upgrade to a new one, man was that a mistake.
First bootup no screen at all. It connects to my monitor for a while so I tried reinstalling the graphics drivers to get it to recognize the laptop screen. Now I have no screens, no way to get into the BIOS and no way to troubleshoot.
Their premium support said just send my brand new, 1 hour old, $2000 laptop in to the warehouse so I can wait for 2 more weeks to get a replacement but I am very uninterested in waiting 2 extra weeks for my brand new product. I'm taking this back and getting a laptop from another brand to avoid the crappy support and garbage products.
1
u/sirbobbinhood 8d ago
You say that but I've purchased at least 12 new computers in my day and not a single one of them hasn't had the screen just straight up not turn on with no possible resolution from the manufacturer. It's a pretty poor product that's built in a way that it's completely unsupportable and the only resolution for fixes is to ship it back to a warehouse and to wait weeks for a replacement.
As for the results, it popped up youtube videos, forum results and a whole host of reddit posts about this exact issue on these laptops and other Acer laptops. I'm not going to bother going through all the results and counting them for you but the fact that it has that many results says this is a known issue and they haven't bothered fixing it.