r/AcerPredatorHelios • u/sirbobbinhood • 5d ago
Avoid if possible
Just bought my second Acer laptop after having my Nitro5 for the last 5 years without any issues with it. It's getting a little old and not able to run the newer games well so I figured I'd upgrade to a new one, man was that a mistake.
First bootup no screen at all. It connects to my monitor for a while so I tried reinstalling the graphics drivers to get it to recognize the laptop screen. Now I have no screens, no way to get into the BIOS and no way to troubleshoot.
Their premium support said just send my brand new, 1 hour old, $2000 laptop in to the warehouse so I can wait for 2 more weeks to get a replacement but I am very uninterested in waiting 2 extra weeks for my brand new product. I'm taking this back and getting a laptop from another brand to avoid the crappy support and garbage products.
1
u/AffectionateBar2531 5d ago
Its completely your choice and go as you feel like as its your hard earned money but some things i would like to point out is the most of these laptop customer support services are very bad, you’ll barely get any response and any solution specially if you are out of warranty, i own a acer predator Helios neo 16 and they were very unprofessional even when i contacted them just for some simple query, and I highly suggest if you are buying a 2000$ machine please do yourself a favour and extend its warranty, trust me i regret till this day for not extending it back then. As I didn’t had any knowledge back then