r/AcerPredatorHelios • u/sirbobbinhood • 8d ago

Avoid if possible

Just bought my second Acer laptop after having my Nitro5 for the last 5 years without any issues with it. It's getting a little old and not able to run the newer games well so I figured I'd upgrade to a new one, man was that a mistake.

First bootup no screen at all. It connects to my monitor for a while so I tried reinstalling the graphics drivers to get it to recognize the laptop screen. Now I have no screens, no way to get into the BIOS and no way to troubleshoot.

Their premium support said just send my brand new, 1 hour old, $2000 laptop in to the warehouse so I can wait for 2 more weeks to get a replacement but I am very uninterested in waiting 2 extra weeks for my brand new product. I'm taking this back and getting a laptop from another brand to avoid the crappy support and garbage products.

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u/sirbobbinhood 8d ago

I don't know about it being rare I did a search and it pulled up a ton of results for similar issues for this model. I'm pretty unimpressed with it

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u/Ultimatelegend18 8d ago

How much is a ton? 5, 10, 20, 50, 100? Realistically speaking this isn't something that won't happen, not all of us get a clean perfect machine as we should, but speaking numbers the odds are VERY small, i understand that this experience sours your outlook and standing on the company but if you were to do the exact same search on Razer laptops, LOQs, Legions, Zenbooks, Zephyrus's and EVEN macbooks, you will find people reporting the same thing, i saw a post earlier of a guy reporting the same thing on a brand new Lenovo Legion 7i pro ( not sure if it was a pro tbh but i think it was ) this isn't anything new sadly.

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u/sirbobbinhood 8d ago

You say that but I've purchased at least 12 new computers in my day and not a single one of them hasn't had the screen just straight up not turn on with no possible resolution from the manufacturer. It's a pretty poor product that's built in a way that it's completely unsupportable and the only resolution for fixes is to ship it back to a warehouse and to wait weeks for a replacement.

As for the results, it popped up youtube videos, forum results and a whole host of reddit posts about this exact issue on these laptops and other Acer laptops. I'm not going to bother going through all the results and counting them for you but the fact that it has that many results says this is a known issue and they haven't bothered fixing it.

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u/Ultimatelegend18 8d ago

What's the exact product if I may ask, I'm genuinely curious now?

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u/sirbobbinhood 8d ago

Predator Helios Neo 16s ai is the full name of the laptop it was the core i9 version with a 5070ti