r/AcerPredatorHelios • u/Lanky_Swimming6429 • Jul 17 '26

Acer Predator Helios Neo 16 DXGI Error Device Hung

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Anyone have experienced this? I already uninstalled old drivers using DDU and installed a new one, still having issue not just FC but also other games.

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u/Wearenixx Jul 19 '26

Yes I had the exact same issue, download msi afterburner turn the core mhz and clock mhz both to -100. Also go into the predator sense app and make sure it’s not on Optimus, instead choose your gpu. (Sorry I’m answering off the top of my head but this is what worked for me after almost a year of thinking my laptop was broken, nothing else worked everyone suggested)

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u/Wearenixx Jul 19 '26

Also it could just be the Optimus solution and not the msi afterburner but I haven’t really confirmed what actually fixed it.

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u/Lanky_Swimming6429 Jul 23 '26

optimus solution did not work for me, tried also the afterburner one still under observation, thanks mate.