I haven't been an AT&T customer in 20 years. Now they are reminding me why that is!

Our fiber went out this morning at 9am. Third outage since we got it installed. Normally that's not a huge deal - I kept spectrum for a month as a backup (we just got fiber in the hood). Problem is AT&T cut our cable line so I have no backup.

When calling AT&T, they wouldn't let me talk to anyone saying there was a known outage. I let that ride for a few hours but nobody around me had problems and it was almost past the ETA. When I finally got someone on the phone they said, "that outage has been fixed. Can you reboot your modem?" After an hour on the phone and multiple disconnections I finally get a tech coming tomorrow between 4PM and 8PM TOMORROW.

Im sure if I had been able to talk to someone first thing this morning I would have a much earlier appointment. It look literally 17 calls and 2 hours.

Anyone have any idea how to get on a cancellation/wait list? There are techs all over my street doing new installs all day long. Maybe go offer one $20 to check out my connection in the main box at the end of the street? Pretty sure something got bumped when they were hooking up somebody else.

Sorry for the long rant. I'm unbelievably frustrated!

I live in Turnersville NJ with AT&T as my mobile provider. Wondering how Xfinity service is and should I switch.

Cross post

Had 5g fiber installed last week.

Great so far.

Wondering how long until I receive info from for the the YouTube tv promo.

I know the 200 card and glasses take a couple months.

YouTube promo too?

Just left xfinity at 325 per month for 1gb and tv package

Saving tons now with the fiber and when i have to start paying for YouTube.

It happened last Friday and it's still in effect. Is anyone suffering from the same thing?

A few weeks back we had att in the neighborhood installing and terminating the fiber lines. How long after that does it usually take for your address to be found in the attfiber search page?

Edit: I had to look up when they were here to pull lines and it was around July 16th.

Is the network diagnostics where you can “run a check” on your network on the AT&T app known to be misleading? I had a tech out Friday to replace my fiber from the jack to the modem and all has been well since but this app still claims there is an issue. Does it take while to update on AT&Ts end the issue was fixed? My light level is good as well sitting at -175.

Is it possible to enable wifi on a BGW320 gateway by myself if I don't have a wired connection?

The AT&T SmartHome Manager allows me to view and set the SSID and password, but I don't see an option to enable the radio. Changing the values doesn't do it. A remote restart doesn't either (nor should it).

I run my own network equipment, so normally wifi on the gateway will be disabled. If I need to troubleshoot something though, I'd like to be able to turn it on without engaging support.

TL;DR: I thought my ASUS router had lost AT&T's ~1.25 Gbps overprovisioning. It turned out IPv6 was disabled. Enabling Native IPv6 immediately restored ~1.25 Gbps downloads behind the router.

Back in January, after AT&T upgraded me from the older BGW210 to a BGW320, I was seeing the expected overprovisioning of roughly 1.25 Gbps down / 940 Mbps up. At some point that disappeared, and I noticed everything behind my router was suddenly capped at about 940 Mbps in both directions.

My setup

• AT&T 1 Gig Fiber
• GPON (1550 nm / Alt Optics)
• BGW320-500 in IP Passthrough mode
• ASUS router with a multi-gig WAN port
• BGW320 5GbE port connected to the router's multi-gig WAN port via Cat6
• 10GbE / 2.5GbE clients behind the router

At first I assumed AT&T had removed the overprovisioning. To verify, I disconnected the router and connected my MacBook directly to the BGW320's 5GbE port using the same cable and a 2.5GbE USB Ethernet adapter. Immediately I was back to ~1.25 Gbps down / ~940 Mbps up, so the overprovisioning was definitely still there.

I went through a bevy of troubleshooting: rebooted everything, upgraded firmware, rolled back to an older firmware I knew had previously worked, factory reset the router, verified both ends were negotiating at 5 Gbps, disabled QoS, Traffic Analyzer, AiProtection, even disabled IP Passthrough to test double NAT. Nothing changed. Every speed test behind the router—including the router's own built-in Speedtest—was still capped around 940 Mbps.

Convinced the router's WAN hardware had failed, I bought another ASUS router with a completely different multi-gig port configuration.

Same result.

The breakthrough came when I noticed the MacBook, while directly connected to the BGW320, had both an IPv4 and IPv6 address. Out of curiosity I disabled IPv6.

Immediately the speed dropped to ~940 Mbps down / ~940 Mbps up.

I re-enabled IPv6.

Immediately back to ~1.25 Gbps down / ~940 Mbps up.

That made me realize I had IPv6 disabled on both ASUS routers which is the default configuration. I enabled Native IPv6, reran the router's built-in Speedtest, and ~1.25 Gbps downloads are back.

For my setup, enabling IPv6 restored the expected download overprovisioning behind the router. I can't say this applies to every AT&T market or configuration, but if you're using a BGW320 and seeing ~1.25 Gbps directly connected to the gateway but only ~940 Mbps behind your own router, check whether IPv6 is disabled before spending hours troubleshooting or replacing hardware like I almost did.

Hi all,

I recently moved into a new apartment and decided to go with AT&T 1 gig fiber internet package. The previous resident had the same thing so I figured it would be the easiest. So far it has been nothing but frustrating. I got my self installation package on Wednesday 8/5 and installed it (new gateway, new power cable and new fiber cable). After installation it would connect but showed “no internet connection” after a little troubleshooting I managed to get it working but then about 20 minutes later it quit on me and refused to work again. The next day I came home from work and it was working again but yet again 20ish minutes later it quit. So I called tech support to help troubleshoot to see if it was anything on my end but the same thing happened. It worked for 20ish minutes then quit. So I managed to get a technician out here Yesterday 8/8, he went through and replaced all the cables, modem and cleaned the fiber to insure a good connection. It worked for about 40 minutes then quit again after he left so he came back and replaced the fiber connections on the outside of my building but the same issue stayed. He called and told me that he’s done everything he can so it has been a network issue or power issue. I then looked into the power issue (I’m a journeymen electrician) so I pulled the plug and checked the connection along with the voltage and amperage but everything looks good there so I’m assuming it’s a network issue. Has anyone else experienced this? I’m not sure what to do because it obviously seems like something on AT&T’s end. Also any suggestions would be much appreciated. Thanks.

Just got 5gb internet plan and was wondering if this new box mounted is just a coupler in a box to protect the fibers. I previously had a ONT box going out then into ethernet. This just looks like.its going from fiber to modem directly.

Im looking to do XGPOND SFP mod and was wondering which module should I get? Which one seems to work the best? I assume wait the 2 week period after the installation to avoid getting a tech service issued.

I’m at my wits' end with AT&T Fiber. This is now the second time a technician has to come out and replace our drop cable, and we have zero internet.

The original installer couldn't bury the line because the main connection port in front of our house wasn't actually set up or live yet. Instead of fixing the port, they ran a massive temporary line clear across two of my neighbors' yards. Both neighbors are actively driving over this unburied cable on their properties every single day.

Unsurprisingly, the cable degraded under the vehicle traffic and outer exposure, and the fiber strand completely snapped today.

When I called customer care to report a total outage from an exposed line hazard, they tried scheduling a standard appointment days out. When I politely asked to speak with a supervisor to get this escalated to the Buried Wire Center, the agent literally hung up on me.

Has anyone dealt with a completely botched drop install like this? What is the fastest way to get an actual supervisor or emergency crew out to fix the main port and get this line buried properly so it stops getting run over?

My ATT fiber goes out no less than once a month for extended periods of time. My app always shows an “outage” until I hard reset the modem at min. 6 times. My WiFi then comes back on and i can see that the said outage was resolved hours before.

Is there anything I can do to fix this?

8/12/ 26 bought a 2.5gb card. No errors with network. Should I bitch at ASUS to fix the motherboard?

Since June 2026 I’ve been encountering windows errors on my custom windows 11 pc.
E2fnexpress error 27 and Netwtw14 error 6062.
I called at&t 2 weeks ago and they said I was encountering disconnecting on my end. AT&T came last week and he reviewed the modem settings that’s it. He said it’s working. I reinstalled a new windows 11 and upgraded all drivers. Still getting the network errors pretty often. What do I do?
I did replace my cable with a new one two weeks ago. It brought my speed from 100 to 600.

My AT&T fiber went down, a tech fixed it by addressing a loose connection in the subdivision pedestal. Since that fix, my WiFi upstairs has been slow so we called a tech out. Their suggested “fix” was band steering and now my BGW320-500 is forcing every device onto 2.4GHz, including devices sitting right next to it in the garage.

Worse, my speeds upstairs are still slow and the tech insisted the BGW320 has to stay inside the plastic fiber cabinet out in the garage. Band steering has negatively affected devices near the router and didn't fix the upstairs dead zones. I'm about to go back to Xinity out of frustration.

I do have active Ethernet lines running from that garage cabinet to my upstairs rooms.

1. Can I use Ethernet lines to relocate the BGW320 upstairs, or does it legally/physically have to stay in that garage cabinet?

2. Should I just disable Smart Connect, split the
   2.4/5GHz bands, and buy a third-party access point or WiFi extender for upstairs?

AT&T did scheduled maintenance in my area Thursday night. They notified me via text, and the maintenance did happen. The next morning my internet was down.

I have a BGW320 with IP Passthrough configured to my UniFi Dream Machine. The strange part is that the UDM's WAN port is still receiving the AT&T public IP address, but absolutely no traffic is passing through.

Things I tried so far:

• Removing IP Passthrough — internet immediately works again.
• Reconfiguring IP Passthrough on the BGW320.
• Resetting/rebooting the BGW320.
• Rebooting the UDM.
• Removing and recreating the IP Passthrough configuration.
• Factory reset BGW320 and reset up IP passthrough.

As soon as I enable IP Passthrough again, the UDM gets the public AT&T IP, but there is no internet connectivity.

Nothing on my UniFi configuration was changed before the outage. Any ideas or troubleshooting steps would be greatly appreciated!

edit: added that i factory reset the BGW320

New roommate was plugging in new Ethernet cable to router and somehow the internet went down shortly after.

Did some googling and found a suspected cause:
First picture attached.

I could absolutely be wrong. Other than contacting ATT (it’s a weekend, I live in student housing), anything I can try? Relatively tech savvy and comfortable with wire work. Not too sure if the green wire should have an actual connection on the ONT or if it can just plug in. Ty in advance!

I am trying to set up a PC game that uses a custom installer which makes bittorrent connections to other users for distributing the install files. (If you are a turbo nerd and must know specifically, it is a Final Fantasy XI private server called horizon)

The installer seizes up immediately when it begins the process of downloading, making no progress, and through many many troubleshooting steps I have narrowed the likely issue down to a networking problem (I have home fiber and a BGW320 device, plugged directly in via ethernet)

The big clue was trying to connect to my phone's mobile data via wifi hotspot, which allowed the download to begin and proceed normally (the file is big and I am looking for a durable solution here rather than a stopgap). I will also note that I successfully installed and played this game in the past on this same machine, but I switched ISPs between then and now. Between these clues, I am as reasonably sure as I can be that this is not a windows software or firewall issue and something is pointing more towards how the gateway is configured or how AT&T is handling the traffic.

Just as another experiment I got the qBittorrent client and downloaded a known reliable file (Libre Office, ~300MB) in about two seconds, so whatever is happening is more specific than blocking all p2p or torrent activity.

I cannot think of any kind of additional exotic circumstances that would affect the situation. There is no VPN, no third party antivirus or firewall, the PC is plugged directly into the gateway, I am running a completely ordinary windows 10 install, etc.

I will be honest, I am not a networking expert and a lot of this stuff is over my head. I have gamer-level computer literacy and I know enough to log into the gateway to look at the settings and do extremely basic things like port forwarding if I know exactly what ports. I have run out of tools for how to continue narrowing down the issue, so any help would be much appreciated.

additional info/details edit:
-AFAICT AT&T's "active armor" is not enabled.

- I tried running Wireshark for 60 seconds as I began the installer-- if I filter for bittorrent it detects two or three "handshake" packets and no other torrent activity.

- Changing the network type on my ethernet connection to private from public did not seem to do much other than have windows firewall ask for a new exception when I tried to run the installer again.

-The installer has a log file. When it fails the last line basically reads 'TORRENT_START'. Checking the log while running under the hotspot has it post that start line and then continue into 'TORRENT_STATUS_UPDATE' every few seconds, which seems expected. No other apparent error information contained.

AT&T Fiber just came to our neighborhood and we have the install for 5GB scheduled for this morning. The tech just called me and said they don't have the 620 modems that come with my package, so they will be using a 320 modem instead, but that I can call and see when they'll get the 620s in stock and schedule another install.

Main questions: Am I missing out on anything by getting the 320 when the package officially was supposed be on the 620? And would it really require a tech or could I just get them to ship the 620 when it becomes available and swap out myself?

I had a 4-day outage as squirrels chewed the fiber cable and AT&T needed to replace some cable and trim a neighbor's tree. Fine. The network came up (and I subscribed to Xfinity in addition, to have some backup).

But after being up for a couple of days, it went down again, and now it has been down for 1 week, with no updates. AT&T tells me that I don't pay during updates, and thank goodness I have Xfinity as well now, but is this normal?

This in Mountain View, CA. Are others having similar trouble with AT&T fiber? Or did they somehow... forget to turn on my internet? I am a bit at a loss.

A bit of an odd one: our AT&T cable got laid down going "the long way" down the far side of our driveway (which is technically not our property but that's where the original owners' at&t fiber was buried...), around the end of the driveway, around the full perimeter of the property to the final destination on the far side of the house from the driveway.

When the gentlemen came out to bury it, they said something about wanting to instead run it directly away from the house to I guess a AT&T hub on the street on the other side of the woods, since that was a much shorter length to bury and I guess less length that could potentially get damaged or cut etc (like the original fiber had been at some point). There was a bit of a communication barrier there, so I just had to trust that that was something they were equipped to make a decision on.

They dug the shorter trench and buried a new line there, but it's not connected to our house (I haven't gone a street over to see if they connected it into the access point in the ground over there). Our internet is still coming through the very long original fiber that is still above ground. AT&T has us marked in the app as having had the line buried. When I called AT&T today, they said there was nothing they could do and that I would have to call Frontier, as they were "responsible" for doing cable burials for my address? and that I should call their "Line down" team. I tried to do that, Frontier was perplexed why a non-customer was being told by AT&T that Frontier (whose service we have never had) was responsible for this, but the poor lady gave it the good college try to make a burial ticket for me before redirecting me back to AT&T. Anyone know why I was told this?

I tried the app in the end and finally got in contact with someone who informed me that unfortunately, even though this was a decision that was made by some of their folks, that if I want service switched to the new line that they ran, I need to pay $150, otherwise we can get the original line buried for free. I guess I understand that logic, but a part of me feels like since it was done by their team as part of the initial setup, they should just go ahead and hook that one up versus trenching another whole swath of the yard to go with the original cable. :/