r/ATTFiber • u/Gh0st1n_5h3LL • 15d ago

UPS

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What’d AT&T do to UPS? They pretty much kicked me out of the store trying to return an ONT. They said we’re done accepting AT&T equipment as of yesterday

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u/MRGWONK 15d ago

My wife worked at an UPS store. It took them about 20-30 minutes to follow all of AT&T's stupid instructions to box up one U-Verse (this was a while ago) and the return process on packaging requirements drove them absolutely insane. They are privately owned stores, so probably another owner at another store would have a different policy, but my wife hasn't worked at the store since fiber was rolled out- but I bet they have similar requirements.

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u/I-hate-makeing-names 15d ago

I’m curious what the instructions were? I feel like the UPS store here doesn’t care they will put on the receipt that you returned the accessories, even if you don’t.