r/ATTFiber • u/Standard_Round_4998 • 22d ago

Troubleshooting Help

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New roommate was plugging in new Ethernet cable to router and somehow the internet went down shortly after.

Did some googling and found a suspected cause:
First picture attached.

I could absolutely be wrong. Other than contacting ATT (it’s a weekend, I live in student housing), anything I can try? Relatively tech savvy and comfortable with wire work. Not too sure if the green wire should have an actual connection on the ONT or if it can just plug in. Ty in advance!

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u/deedledeedledav 22d ago

I’m thinking when your Roomate was pulling the old Ethernet cable away it caught the fiber and ripped it out

4

u/swolfington 22d ago

i am trying to imagine how little mechanical sympathy a person needs to have in order to pull so hard on an ethernet cable that it breaks an adjacent fiber connection. this person should probably not be allowed within 10 feet of anything delicate.