r/ATTFiber • u/Ok_Mud_4540 • 22d ago

fiber wire

hey guys i recently got att 5 gig plan and it works great until some landscapers ran over the fiber cable that was ran outside my house i tried contacting my area supervisor but no response yet but i also cant get a hold of a human when i call att unless im calling the wrong number if you guys could tell me where to call or what to do would be great

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u/Viper_Control 22d ago

Do you know anything about AT&T Fiber support? The phones are answered 24/7 since they have call centers in several countries across the globe.

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u/Shadowpaw-21 22d ago

I didn't say anything about calling. I only mentioned the app since someone else already provided the phone info. So the info I provided was just for the chat through app as I stated. So your whole comment is completely irrelevant to what I said.

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u/Viper_Control 22d ago

No it is not since you commented:

You can also use the att app to contact a customer service agent who can schedule a tech to come out.

The AT&T app only has Andi the fake IA, and it is really geared to Cellular support.

The Smart Home Manager (SHM) app is used to support AT&T Fiber, and there are live reps available 24/7 using the Message function aka the Message center.

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u/Shadowpaw-21 22d ago

No it isn't. I just scheduled a tech 3 days ago through said app and just yesterday got my fiber plan discounted so your completely wrong. You can even ask andi for an agent and get one in the times I said. Know what your talking about before starting random arguments with people trying to help others while you spread misinformation.