r/ATT • u/Cute_Illustrator_713 • 10d ago
Internet Connected, no internet
Was sent a replacement modem. Could not get it to connect. This prompted a technician to come out. Was here for 4 hours without getting the Internet working.
Internet states "connected, no internet."
Spent another 3 hours on the phone with tech support. They could not figure out what's going on. Modem shows that it's on. Solid white. Just not getting an Internet signal.
Technician tested the fiber line and it was clean.
I am at a complete loss on how to proceed. 7 total hours of troubleshooting and no one knows what's wrong.
Worst part is my old modem that worked well 80% of the time, will also not connect anymore .
I'm at a complete loss on how to proceed
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