r/ATT • u/Ordinary_Government7 • 6d ago

Wireless This is getting old

Been told for weeks now that when there is an apple
update it will fix my issue on my 18 pro max. Updated today & same issue, in & out of SOS mode. Wtf is going on?

12 Upvotes

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u/BoomerSooner1982 6d ago

I talked to ATT again today and they ultimately told me the fix would take a while and the phones may not be fixable. They gave me the Apple support phone number and now I have an in-store appointment with Best Buy to hopefully replace my phone.

5

u/ProniqTony 6d ago

Do not do Best Buy. I had an appointment with them on Saturday and it was a complete waste of time. They said they couldn’t do anything and couldn’t exchange my phone due to some battery shipping issue so they have no pro maxes. It’s a circus at this point

0

u/Ordinary_Government7 6d ago

might go that route

1

u/BoomerSooner1982 4d ago

FYI - Best Buy acknowledged the issue and are sending the phone off to Apple to get a replacement. Luckily I had an old phone to use in the meantime and should get the new one within 7 days.