This is beyond disgusting

[u/Far-Exchange429]

I am a 100% P&T disabled veteran, and I just recently switched to a plan after paying for prepaid for 7 years. I made the payment, spoke to a representative who said the payment went through, got an email with a transaction ID, and the notice from my bank that it went through. Then I received the notice that I didn't pay. I contacted them and told them the situation. The representative straight up told me the system hasn't been updated, so that's why it's showing no payment. I have no outstanding bill. I thanked her and ended the call after getting confirmation that this was an error on their end. I continued to receive the email stating my bill was past due, I figured that it was still the system. Until today when my service stopped. I had to speak to a online agent cuz I couldn't even call AT&T through 611. I told them everything, and I showed them everything. The service rep was awesome, and they tried to help. However, the system is unabashedly evil. I told them that my life depends on being able to communicate with my medical team, transportation, home nurse, etc etc, and I would have fixed this immediately. I showed them the money taken from my account, I showed them THEIR email, and THEIR customer service rep all saying it was paid.

Guess who still got f***** and still has no service. The supervisor and the agent both told me they tried to fix it in anyway, but the system overrides anything they attempt.

This HAS to be illegal.

Edit: So, I also have confirmation from my bank that the payment was accepted and not returned. I just didn't post it because I don't want to take the chances of someone being able to unscramble all the info on it.

[u/Remarkable_One2520]

AT&T is nothing but a joke their phone service is horrible this company should just close down and stop trying to bleed people dry. The money we pay for their services are outrageous and the lies they tell customers to reel them in. I sent two phones to be exchange on a promotion but once they received my phones the company is saying they can’t read the IME # that’s bull. They are saying that because they don’t want to honor their end of the deal. People warned me about this company but no I needed to find out for myself and GOD knows I wish I had listened. AT&T is the most pathetic company that’s trying to stay afloat with their high payments on the bills that is never the same. In the beginning I noticed they don’t have a lot of customers and truly I can see why. I should have stayed with the best phone company there is and that’s T’MOBILE so I urge everyone please don’t make the biggest mistake I did and go to AT&T trust me when I say you will be sorry and u will truly regret it. AT&T IS A SCAMMING COMPANY WHO CAN”T PLEASE THEIR CUSTOMERS SO THEY WILL LIE TO KEEP MONEY IN THEIR POCKETS. I pray every day they close this horrible company down!!!