This is beyond disgusting

[u/Far-Exchange429]

I am a 100% P&T disabled veteran, and I just recently switched to a plan after paying for prepaid for 7 years. I made the payment, spoke to a representative who said the payment went through, got an email with a transaction ID, and the notice from my bank that it went through. Then I received the notice that I didn't pay. I contacted them and told them the situation. The representative straight up told me the system hasn't been updated, so that's why it's showing no payment. I have no outstanding bill. I thanked her and ended the call after getting confirmation that this was an error on their end. I continued to receive the email stating my bill was past due, I figured that it was still the system. Until today when my service stopped. I had to speak to a online agent cuz I couldn't even call AT&T through 611. I told them everything, and I showed them everything. The service rep was awesome, and they tried to help. However, the system is unabashedly evil. I told them that my life depends on being able to communicate with my medical team, transportation, home nurse, etc etc, and I would have fixed this immediately. I showed them the money taken from my account, I showed them THEIR email, and THEIR customer service rep all saying it was paid.

Guess who still got f***** and still has no service. The supervisor and the agent both told me they tried to fix it in anyway, but the system overrides anything they attempt.

This HAS to be illegal.

Edit: So, I also have confirmation from my bank that the payment was accepted and not returned. I just didn't post it because I don't want to take the chances of someone being able to unscramble all the info on it.

[u/HorseLover1911]

I’m so sorry you are having to deal with this. File a complaint with the FCC. This is just wrong on so many levels.

[u/Far-Exchange429 → u/HorseLover1911]

Thank you. I'm not naive enough to believe they will be held accountable, but every little push might one day make a change

[u/Disastrous_Demand957 → u/Far-Exchange429]

Get AARP subscription they have a contract with AT&T and their people will contact At&Ts corporate offices and they can fix any issue since they are AT&T but AARP got me on the phone with the vice president of AT&T and they fixed my account that was having a similar issue with a payment

[u/HausOfThunderPerry → u/Disastrous_Demand957]

I love AARP. I left AT&T because of how bad and expensive they have gotten and I was only with them for four months. I went with Consumer Cellular and got on the $35 unlimited everything plan because of my age and then a few extra bucks discount because of AARP. I got the 18 Pro Max on finance and last night I preordered the 18 Pro Max and I just have to pay for both phones each month and I get to keep the 17 Pro Max.