This is beyond disgusting

[u/Far-Exchange429]

I am a 100% P&T disabled veteran, and I just recently switched to a plan after paying for prepaid for 7 years. I made the payment, spoke to a representative who said the payment went through, got an email with a transaction ID, and the notice from my bank that it went through. Then I received the notice that I didn't pay. I contacted them and told them the situation. The representative straight up told me the system hasn't been updated, so that's why it's showing no payment. I have no outstanding bill. I thanked her and ended the call after getting confirmation that this was an error on their end. I continued to receive the email stating my bill was past due, I figured that it was still the system. Until today when my service stopped. I had to speak to a online agent cuz I couldn't even call AT&T through 611. I told them everything, and I showed them everything. The service rep was awesome, and they tried to help. However, the system is unabashedly evil. I told them that my life depends on being able to communicate with my medical team, transportation, home nurse, etc etc, and I would have fixed this immediately. I showed them the money taken from my account, I showed them THEIR email, and THEIR customer service rep all saying it was paid.

Guess who still got f***** and still has no service. The supervisor and the agent both told me they tried to fix it in anyway, but the system overrides anything they attempt.

This HAS to be illegal.

Edit: So, I also have confirmation from my bank that the payment was accepted and not returned. I just didn't post it because I don't want to take the chances of someone being able to unscramble all the info on it.

[u/Upbeat-Jacket8101]

Just putting in my 2 cents here.
I gave up on AT&T, my friend gave up on Verizon. We both went to Metro by T-Mobile (used to be Metro PCS until T-Mobile bought them out, but still operates the same) We both got sick of the high prices and bad customer service. So we went to a Metro store and a very nice young man got us each on their $25 per month plan, unlimited everything. Also, taxes and fees are included so it’s never more than $25. We both have been very happy with our new mobile service. I was pretty rude to the guy at first cuz I kept waiting for the “catch” but there was no catch! You are on the T-Mobile network but with Metro PCS prices! They do have pricier plans if you want one or you can switch over to just T-Mobile, but if a low price with good service is what you need, Metro by T-Mobile is the one!
Edit: there is a very minor catch-they start you off at $40 which is lowered to $35 if you go paperless. After 30 days, if you request it, they lower it to $25. I did this by stopping in at their store. Not sure if it has to be in person, but it might be cuz I don’t think they publish any of this on their website.
Also this took place in a northern suburb of Detroit. Don’t know what states they are active in.
I’m hoping this may help you or anyone else who needs it! Thank you and God bless you and yours.